BMS/OT Technology Support Specialist

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🏈 Alabama, North Carolina, +2 more states – Remote

🏈 Alabama – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $100.6k - $137k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Provide hands-on technical expertise supporting building technology operations for assigned client accounts • Support the full stack of building technology assets, including BMS supervisory controllers, HVAC interface devices, and supporting compute infrastructure • Identify vulnerabilities in BMS/OT connected assets and plan and validate remediation paths • Test software versions, create and validate baselines, and execute patching across BMS supervisory devices, HVAC controllers, and applications • Deploy approved software updates and troubleshoot post-deployment issues • Renew and manage certificates for BMS devices, HVAC controllers, and supporting server infrastructure • Support certificate automation initiatives • Review and validate device onboarding and offboarding across diverse networks • Support OT product onboarding through lab testing, proof-of-concept validation, documentation, and asset scanning • Troubleshoot and restore BMS systems and services; review alerts and coordinate incident triage and resolution • Monitor servers and storage, manage application backups, and coordinate hardware replacements • Respond to support requests from facility teams, property managers, and facility management partners • Manage technology health, stability, security, and compliance of BMS applications • Oversee application lifecycle from onboarding through retirement and decommissioning • Serve as primary SME for application support, governance, enhancements, and risk management • Manage vendor relationships for application maintenance and upgrades • Support BMS controls cutovers, system startups, and new user group creation for construction and retrofit projects • Coordinate closely with the Building Technology Coordinator and Operational Technology team

🎯 Requirements

• Bachelor's degree in Information Technology, Technical Management, or a related technical field; equivalent work experience considered in lieu of degree • 5+ years of hands-on BMS experience • Expert-level familiarity with Niagara Framework, including Tridium JACE/JENEsys • Experience with OT network infrastructure: VLANs, LAN segmentation, DHCP/DNS, switch management, firewall rules, and secure remote access (VPN, ZTNA) • Experience identifying vulnerabilities and managing patches for OT/BMS assets • Working knowledge of Qualys, Tenable, or Phosphorus.io • Experience with full software release lifecycle management: testing, baselining, deployment, and troubleshooting • PKI certificate lifecycle management for building control systems and supporting servers • Compute infrastructure operations, including server monitoring, backup management, and disaster recovery testing • Experience serving as a technical SME for BMS or OT application ownership, compliance, and lifecycle governance • Experience submitting and tracking technology change requests in ServiceNow or equivalent ITSM platforms • Familiarity with OT/IoT security frameworks such as NIST SP 800-82 • Ability to navigate enterprise IT governance environments where OT/BMS intersects with corporate IT security policy • Independent and self-managing • Ability to translate technical findings into actionable items for non-technical stakeholders • Collaborative, vendor-neutral approach with integrators, contractors, and managed service providers • Must be authorized to work in the United States without sponsorship • Preferred: Tridium Niagara, GICSP, CompTIA Security+, or equivalent certification • Preferred: experience with OT-specific asset discovery and vulnerability management platforms; Phosphorus.io preferred • Preferred: background in financial services or regulated enterprise real estate environments

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture and comprehensive benefits package prioritizing mental, physical and emotional health • Reasonable accommodations for individuals with disabilities