Senior Manager, Retail Operations

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

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The J.M. Smucker Co.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1897

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

The J. M. Smucker Co. is a leading manufacturer of a wide range of consumer products that are a part of everyday life for many families. Its extensive portfolio includes brands specializing in food products such as coffee, frozen handhelds, spreads, sweet baked snacks, and pet foods and snacks. The company's commitment to quality, innovation, and sustainability is evident in its operations and product offerings. The J. M. Smucker Co. aims to deliver products that consumers trust and enjoy, focusing on inclusivity, diversity, ethics, and community impact.

📋 Description

• Develop and continuously refine the national retail broker model across priority retail channels • Set retail execution strategy across selling, merchandising, distribution correction, promotional execution, in-aisle activity, secondary displays, and total-company display execution • Prioritize retail resources using account-level needs, store productivity, execution requirements, and expected return • Support Perfect Store, 360 Selling, seasonal limited-time offers, shipper deployment, display management, and customer-specific execution initiatives • Serve as a primary point of contact for Acosta and other retail partner relationships • Lead scorecards, monthly and quarterly business reviews, customer coverage reviews, and recurring performance discussions • Partner with Procurement, Finance, Sales, and Deduction Management to define broker services, negotiate rates, validate billing, monitor variances, and connect costs with services delivered • Use customer-specific data, Circana insights, real-time out-of-stock scanning, and authorized-item reporting to identify distribution and availability opportunities • Translate alerts, scorecards, and KPI reporting into actionable priorities for retail representatives and sales teams • Measure execution impact across store visits, out-of-stocks, void correction, cases influenced, cases packed out, display execution, and priority-program performance • Drive communication among Sales, Retail Operations, customers, and broker partners to improve execution windows, reset readiness, and store-level awareness • Establish recurring customer coverage reviews focused on shipment and KPI tracking, planogram compliance, retail tools, and 90-day retail planning calendars • Facilitate ad hoc requests and lead internal share-out meetings communicating progress, risks, opportunities, and follow-up actions • Oversee the Hostess display-management relationship, budget, ordering, deployment, inventory, and shipment planning • Establish financial review, return-on-investment evaluation, and approval processes for display equipment and retail resources • Identify opportunities for cost avoidance, improved financial control, reduced freight exposure, and stronger retail-investment accountability • Coordinate cross-functional priorities across Sales, Procurement, Finance, Deduction Management, display production, analytics, transportation, and customer-specific requirements • Diagnose execution challenges and develop standard operating procedures, best practices, execution strategies, and consistent ways of working

🎯 Requirements

• Bachelor’s degree • 10+ years of experience in consumer packaged goods (CPG), retail operations, sales strategy, customer execution, broker management, or related commercial roles • Experience directing a national retail agency or broker partner and managing retail coverage models, services, costs, billing, resource allocation, scorecards, and performance reviews • Strong knowledge of retail management, broker operations, customer execution, store-level merchandising, planograms, display and promotional execution, distribution correction, and on-shelf availability • Experience translating customer, syndicated, store-level, and operational data into field priorities, measurable outcomes, and practical actions • Strong commercial and financial acumen, including evaluating retail investments and prioritizing resources based on customer needs, productivity, execution requirements, and expected return • Demonstrated analytical and problem-solving skills, with the ability to identify root causes and create clear operating processes • Experience leading complex cross-functional initiatives across Sales, Procurement, Finance, Deduction Management, Transportation, category and analytics teams, external partners, and customer-facing organizations • Strong communication, facilitation, stakeholder-management, and influencing skills • Ability to lead through ambiguity, make sound decisions, balance immediate execution with long-term operating-model improvements, and create effective planning, governance, and executive-update routines • Residing near a major airport • Willingness to travel approximately 50% or as business needs require • Master of Business Administration, other relevant advanced degree, or certification in retail analytics, project management, process improvement, or financial management (additional, not required) • Experience with Acosta, Advantage Solutions, or a comparable national retail agency (additional, not required) • Experience with Perfect Store, 360 Selling, seasonal programs, display deployment, planogram compliance, and on-shelf availability initiatives (additional, not required) • Experience overseeing display management, freight, deduction management, or related retail investment processes (additional, not required) • Experience using customer-specific, Circana, authorized-item, out-of-stock, or comparable retail analytics tools (additional, not required)

🏖️ Benefits

• Support for employees’ physical, emotional, and financial needs • Equal opportunity employment