Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

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🔥 2 minutes ago

⚜️ Louisiana, Missouri, +1 more states – Remote

⚜️ Louisiana – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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👻 Ghost score 10%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers • Execute the PECS Field Reimbursement Manager strategy across the South region • Ensure healthcare providers, patients, and caregivers have the information, tools, and resources needed to start and stay on therapy • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales departments • Lead, motivate, coach, develop, and retain a diverse team • Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact • Develop short- and long-term strategic plans and manage execution of related tactics • Pull through district vision, create team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach FRMs to leverage data insights and account management competencies to address access barriers • Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit • Build trust-based relationships and collaborate with internal and external partners • Work in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree is required • MBA or other related graduate level degree preferred • Minimum of 8 years healthcare business related experience required • Concentration in biopharmaceutical market access, field reimbursement or managed markets preferred • Knowledge of account management, managed care, and reimbursement principles including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • 3+ years of direct people management • Demonstrated leadership capabilities and performance success in prior roles • Valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Proven ability to navigate high profile, complex business circumstances • Experience developing and executing customer-oriented strategies • Ability to effectively collaborate cross-functionally in a matrix environment • Excellent communication skills (written and verbal) • Strong analytical/problem solving skills • Experience in the Neuroscience therapeutic market • Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and apply new tools over time preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred • Travel up to 75% of the time

🏖️ Benefits

• Inclusive work environment • Equal Opportunity Employer • Inclusive interview process and accommodation support