Associate Director – Field Reimbursement, Patient Engagement, Customer Solution

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⛰️ Colorado, Illinois, +1 more states – Remote

⛰️ Colorado – Remote 🌽 Illinois – Remote ❄️ Minnesota – Remote

💵 $122k - $212.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities • Execute the PECS Field Reimbursement Manager strategy across the Central region • Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales • Lead, motivate, coach, develop, and retain a diverse team of up to 10 direct reports • Develop short- and long-term strategic plans and manage execution of related tactics • Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach FRMs to use data insights and account-management competencies to address access barriers • Support identification and resolution of patient access and fulfillment obstacles, including Buy & Bill, Medical Benefit, AOB, specialty pharmacy, and pharmacy benefit issues • Build trust-based relationships and collaborate with internal and external partners • Work in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions, within PECS

🎯 Requirements

• Bachelor’s Degree required • Minimum of 8 years of healthcare business-related experience required • Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy-and-bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • 3+ years of direct people management • Demonstrated leadership capabilities and performance success in prior roles • Valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • Neuroscience disease-state experience preferred • MBA or other advanced degree/relevant certifications preferred • Experience developing and executing customer-oriented strategies • Ability to effectively collaborate cross-functionally in a matrix environment • Excellent written and verbal communication skills • Strong analytical/problem-solving skills • Experience in the Neuroscience therapeutic market • Commitment to learning emerging technologies, such as AI, preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment, preferred • Travel up to 75% of the time

🏖️ Benefits

• Long-term incentive program eligibility • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; Colorado residents – 48 hours; Washington residents – 56 hours • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year