Customer Success Consultant

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $60.6k - $73k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Granicus

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🏛️ Government

☁️ SaaS

📋 Compliance

Government • SaaS • Compliance

Granicus is a company focused on transforming the way governments interact with their constituents through digital services and technology solutions. It provides the Government Experience Cloud to improve service delivery, community engagement, and operational efficiency across local, state, and federal governments. Granicus offers tools for agenda and meeting management, digital communication and engagement, public records management, and more, all designed to enhance customer experience and foster transparent and equitable interactions between governments and the people they serve.

📋 Description

• Proactively guide clients through the customer journey from pre-sales through onboarding, implementation, support, and sales • Consume Granicus and auxiliary metrics via signature dashboards • Make data-driven recommendations using Granicus benchmarks and client baselines to accelerate adoption • Ensure product best practices are adopted along the maturity curve • Leverage account and auxiliary analytics to increase adoption and usage • Research and stay current on client topics, agency and administration developments, media reports, and vertical developments • Employ and evolve best practices aligned with Customer Success industry practices • Provide bespoke client interactions while leveraging the resource library • Advocate for customers across cross-functional divisions, including product enhancements • Collaborate with Sales to expand on-the-ground and online intelligence • Identify and document expansion opportunities in Salesforce • Keep current on Granicus products, SaaS customer-success practices, competitive advancements, and modern engagement trends • Represent Granicus at internal and external speaking events as a subject-matter expert

🎯 Requirements

• 5+ years increasing responsibility in a relevant field, such as an agency, public sector organization, or software company • Strong experience nurturing clients in an agency, public-sector, or software organization • Knowledge of analytics and data-driven decision making • Preferred knowledge of civic-management and citizen-engagement tools • Knowledge of public-sector information, developments, and future • Excellent organizational skills and passion for process, business systems, and process improvement • Exceptional interpersonal skills for internal and external relationship building • Ability to thrive in a lean, self-propelling, proactive environment • Commitment to diversity of thought and consideration of different ideas • Willingness to travel up to 20% for client meetings and Granicus commitments, as needed • Responsible for preserving the Confidentiality, Integrity, and Availability of Granicus information assets • Responsible for ensuring data privacy and completing required privacy training • No degree requirement for this role

🏖️ Benefits

• Flexible Time Off • Company-Wide Wellbeing Days • Work From Home Reimbursement • Multiple Health Plan Options, including a 100% employer-paid plan • Employer HSA Contributions when enrolled in a High-Deductible Health Plan • Fitness Reimbursement Program • On-Demand Mental Health Support, including Headspace and other wellness tools • Paid Parental Leave for birthing and non-birthing parents • Traditional & Roth 401(k) with a generous company match • Life & AD&D Insurance with 100% employer-paid coverage • Online Learning Platforms for professional development • Competitive Salary & Bonuses • Employee Resource Groups • Coffee with Mark sessions • Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more