Customer Success Manager, Publisher

Job not on LinkedIn

🔥 2 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $75k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Redbrick

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Redbrick is a venture-backed operator and holding company that builds, acquires, and scales a portfolio of digital software businesses. It provides shared services—finance, HR, marketing, and creative—to help product teams grow faster and more efficiently, and its portfolio includes tools for video creation, email marketing, content discovery, lead generation, newsletter advertising, and a consumer browser. Redbrick is B Corp–certified and emphasizes employee benefits and sustainable, mission-driven practices across its companies.

📋 Description

• Guide new publishers through onboarding and technical and operational integration with Paved • Educate partners on the platform, monetization opportunities, and placement best practices • Accelerate publishers to first revenue and remove activation friction • Manage an assigned book of publisher accounts from SMB through enterprise • Grow revenue by increasing inventory, improving yield, and expanding placements and newsletters • Monitor performance data, analyze trends, and provide actionable insights • Lead commercial conversations, negotiations, and upsell opportunities • Lead quarterly business reviews with top-tier partners • Troubleshoot rendering, tracking, and delivery issues with Ad Operations and Engineering • Build documentation, best practices, and educational content • Develop and streamline processes as the publisher base scales • Collaborate with Sales, Ad Operations, and Product • Meet team members and learn the publisher offering during the first week • Transition into the existing account book and independently onboard publishers within the first month • Within six months, onboard five new newsletters representing $50,000 in potential revenue, own publisher account management, and deliver weekly pipeline, activation, and revenue reporting

🎯 Requirements

• 2+ years of experience in customer success, account management, partnerships, or publisher development, ideally in AdTech, media, or digital advertising • Experience in email or newsletter advertising specifically is strongly preferred • Direct experience onboarding publishers or partners onto a platform, including technical setup • Track record of growing existing accounts • Experience working with SMB and enterprise accounts • Working fluency in ad tech fundamentals: CPM, CPC, CPA, fill rate, RPM, and auction clearing • Strong sales acumen with ability to negotiate and close deals • Excellent relationship management and communication skills • Solid analytical skills to interpret data, extract insights, and drive strategic recommendations • Self-motivated and comfortable in a fast-paced, high-growth environment with little day-to-day supervision • Experience with CRMs • Fluent in English • Experience with programmatic advertising and ad serving platforms is nice to have • Familiarity with email deliverability and Apple MPP/privacy changes is nice to have • Prior experience owning a revenue target tied to partner growth is nice to have

🏖️ Benefits

• Competitive compensation and a 401(k) with company contribution • Comprehensive health benefits for you and your family • Generous paid time off, sick & safe time, and bonus “You Days”. • Meaningful paid parental leave that supports every kind of family • Dedicated mental health and Employee Assistance Program support • Monthly wellness reimbursement and annual run sponsorship • Internal learning, professional development funding, and career mobility across Redbrick • Flexible work and a home office allowance • Diverse, inclusive workplaces