Customer Success Manager

🔥 14 minutes ago

🇺🇸 United States – Remote

💵 $75k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dealer Alchemist

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

🚘 Automotive

📣 Marketing

🤝 B2B

Automotive • Marketing • B2B

Dealer Alchemist is a digital marketing and technology company that builds AI-driven websites and runs advertising and SEO programs specifically for car dealerships, dealer groups, and OEMs. Their offerings include mobile-first, inventory-aware websites, AI-optimized ad campaigns across Google/Bing/Meta/OTT, SEO focused on high-intent and inventory-based content, lead conversion tools, and soft credit pull capabilities — all intended to increase lead quality, calls, and vehicle sales. They position themselves as a B2B partner delivering scalable, certified solutions for individual dealerships, dealer groups, and OEM programs.

📋 Description

• Serve as the lead point of contact for assigned dealer accounts from onboarding through ongoing management • Guide new clients through onboarding to ensure early adoption and long-term satisfaction • Run proactive bi-weekly Zoom check-ins with each dealer • Monitor and interpret KPIs including pacing, cost-per-lead, lead volume, cost-per-sale, and campaign trends • Flag and escalate performance issues and track follow-ups through resolution • Maintain detailed CRM records in Zoho with same-day updates • Respond to dealer questions and internal requests within one business hour or by end of day • Collaborate with internal teams to deliver results • Identify upsell opportunities, initiate referral asks, and contribute to client growth • Track client satisfaction through tone, feedback, and performance trends • Contribute to process improvements and develop systems mastery • Deliver and track monthly performance reviews • Ensure dealer accounts are contacted every two weeks via Zoom or call • Complete new client onboarding and achieve early adoption benchmarks within 30 days

🎯 Requirements

• 2+ years in customer success, account management, or automotive advertising • Must have automotive marketing experience • Familiarity with Google Analytics, Google Ads, Meta Ads, and CRM systems • Strong written and verbal communication skills • Confident leading client calls with camera on • High follow-through, self-accountability, and strong time management skills • Ability to receive feedback, navigate shifting priorities, and hold others accountable to shared goals • Professional appearance and presence during virtual and in-person meetings

🏖️ Benefits

• Performance-based bonuses • Fully remote role with consistent schedule • Health, dental, and vision coverage • 401(k) with company match • Structured onboarding and ongoing support • Team culture focused on reliability, collaboration, and long-term growth