Technical Success Manager, Spanish Speaking

🕒 September 18

🇺🇸 United States – Remote

💵 $134.3k - $163.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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OutSystems

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

OutSystems is a software company that provides a low-code application development platform. It allows organizations to develop, deploy, and manage enterprise-grade applications with minimal coding effort. By simplifying the process of application development, OutSystems helps businesses accelerate their digital transformation and improve productivity.

📋 Description

• Design technical adoption plans to ensure sustained growth in technology proficiency • Work closely with Field stakeholders, including Sales, Customer Success, and Solution Architects • Understand customer ecosystems and IT landscapes • Perform technical reviews and share knowledge to identify and prevent potential issues • Understand customers' technical infrastructures, hardware, and offerings • Provide excellent customer support regarding OutSystems use • Catalog, categorize, and share common customer issues with other OutSystems teams • Serve as a customer advocate within OutSystems • Deliver key OutSystems product roadmap updates and assist customers with upgrades • Visit customers regularly as needed to provide an exceptional customer service experience • Build trust-based customer relationships by understanding IT infrastructure, internal processes, and business needs • Guide customer development teams on OutSystems development best practices • Oversee solution architecture design and overall technical quality • Interface with Technical Support, R&D, Sales, and Professional Services teams

🎯 Requirements

• 5 years of Mobile and/or Web application development, administration, or architecture experience • Proficient in Spanish language; English/Spanish speaking • Outstanding written and verbal communication skills in English • Knowledge of HTML, CSS, JavaScript, relational databases, C#, Java, ALM and APM practices and tools • Practical knowledge of modern IT infrastructure and networking, including VPN, firewalls, cloud providers, container technologies, and PaaS/IaaS vendors • Ability to manage and grow existing enterprise customer relationships through relationship-based support • Ability to explain complex information to customers clearly and concisely • Experience in a professional services, support, engineering, sales engineering, development, or quality assurance organization • OutSystems development and administration experience strongly preferred

🏖️ Benefits

• Professional Development Fund • Internal Mobility Program • Structured professional development programs • Real growth opportunities and vertical or lateral career progression • Access to industry experts and mentors • Inclusive culture • Equal opportunity employment

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