Client Success Lead

🕒 September 18

🇺🇸 United States – Remote

💵 $75k - $95k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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IP House

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2024

🔒 Cybersecurity

📋 Compliance

💊 Pharmaceuticals

Cybersecurity • Compliance • Pharmaceuticals

IP House is a global leader in intellectual property protection, offering comprehensive services to defend brands against piracy, counterfeiting, and other forms of IP infringement. With a vast network of over 550 investigators and specialists, IP House provides proactive enforcement, investigative support, and educational resources aimed at safeguarding the rights of businesses across multiple industries. Their approach combines rigorous investigation, legal collaboration, and strategic partnerships with law enforcement to effectively address and mitigate intellectual property crimes on a global scale.

📋 Description

• Grow a portfolio of US and global accounts across entertainment, retail, and other sectors • Identify expansion paths and lead commercial conversations • Negotiate scope changes, uplifts, and renewals directly • Own the net-new logo target for the territory • Build and manage pipeline through outbound, referrals, industry networking, and marketing-generated demand • Run opportunities end to end, from first conversation through solution design, pricing, and close • Serve as senior relationship owner across the portfolio • Run MBRs and QBRs that evidence client value • Identify retention risks before renewal dates • Partner with Operations on timelines, quality, and compliance • Feed client insights back into Product and Client Solutions • Attend and speak at sector conferences and industry events as a business development presence

🎯 Requirements

• 4–6 years in a quota-carrying role: sales, business development, or commercially accountable client success or account management • Track record of hitting an individual revenue target • Experience originating and closing net-new business, not only growing inherited accounts • Comfort owning pricing conversations, negotiating terms, and closing contracts • Strong retention performance across a managed portfolio • Disciplined pipeline and forecasting habits • Fluency with CRM • Credibility with both commercial and operational audiences • Bachelor’s degree or equivalent experience • Sector background in IP enforcement, brand protection, legal services, SaaS, or professional services is an advantage • Ability to learn a complex domain quickly

🏖️ Benefits

• Flexible, remote-first working environment • Comprehensive benefits package covering health, well-being, and financial security for employees and their families • Respectful, collaborative, and inclusive work environment • Equal opportunity employer

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