Client Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $93k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Rithum

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🛍️ eCommerce

📣 Marketing

🤖 Artificial Intelligence

eCommerce • Marketing • Artificial Intelligence

Rithum is a comprehensive e-commerce platform designed to empower brands, retailers, and suppliers to effectively launch and scale their businesses. Offering a variety of solutions including multichannel marketing, fulfillment management, and AI-driven supplier discovery, Rithum helps users optimize their online presence and streamline operations across a vast network of marketplaces. With a focus on flexibility and efficiency, Rithum aims to transform commerce by creating profitable and engaging shopping experiences.

📋 Description

• Own a portfolio of enterprise clients across the client lifecycle • Serve as the primary relationship owner for assigned enterprise accounts • Build consultative relationships and drive adoption and value realization • Align Rithum’s capabilities to client goals and define measurable success outcomes • Lead business reviews and success checkpoints • Monitor client health and proactively address risks and client needs • Own renewal planning and execution, including forecasting and risk mitigation • Identify expansion opportunities aligned to client goals, usage, and business strategy • Partner with Sales on account planning and expansion execution • Support commercial discussions involving pricing, packaging, and contract changes • Coordinate across Sales, Product, Support, Legal, Finance, and other teams • Maintain accurate client, renewal, and opportunity data • Use AI, client data, and Client Success tools to improve insights, preparation, and productivity • Apply AI to account research, business review preparation, and client health and usage analysis, verifying outputs for accuracy • Share client feedback and emerging needs with relevant internal teams

🎯 Requirements

• 2+ years of experience in Client Success, account management, renewals, or related client-facing roles in B2B SaaS • Experience supporting enterprise clients with multiple stakeholders and complex business requirements • Experience with renewals, client health, value realization, and client risk management • Strong communication and relationship-management skills with the ability to influence multiple stakeholder levels • Experience using CRM or Client Success platforms to manage client workflows and data • Experience using AI tools such as ChatGPT, Microsoft Copilot, or Claude to improve productivity, insights, or client engagement • 3+ years of progressive client-facing experience preferred • Experience in SaaS, e-commerce, marketplace, or related technology environments preferred • Familiarity with Salesforce, Gainsight, or similar Client Success platforms and AI-enabled client or productivity tools preferred • Bachelor’s degree in Business, Marketing, Communications, or a related field preferred • Up to 10% travel required

🏖️ Benefits

• Medical, dental and vision benefits with affordable health care plans and company HSA contributions, starting on Day 1 • 6% 401(k) match • 20 days of Paid Time Off • 9 Company-Paid holidays • 2 paid floating holidays • 7 paid sick days • 2 Wellness days • 1 Paid Volunteer Day • PTO increases to 22 days after 3 years of service and 25 days after 5 years • 12 weeks primary caregiver leave • 4 weeks secondary caregiver leave • Accident, critical illness, and hospital indemnity insurance • Pet insurance • Legal assistance and identity theft insurance plans • Life insurance 2x salary • Access to the Calm app and the Employee Assistance Program • $65/month Remote work stipend for internet • Culture and team-building activities • Tuition assistance • Career development opportunities • Charitable contribution match up to $250 per year • Discretionary bonus of 10% of annual base salary • Remote-first working conditions • Comprehensive benefits and wellness plans • Industry-competitive compensation and total rewards benefits