Associate Customer Success Manager

Job not on LinkedIn

🕒 September 18

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Metrc

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Venture Round on 2018-10

Consulting • Logistics • Healthcare

Metrc is a company that specializes in track-and-trace technology for the cannabis industry, providing end-to-end supply chain visibility. Established in Colorado in 2011, Metrc has pioneered a solution that combines advanced software, RFID technology, and a secure database to track cannabis from seed to sale. Metrc provides tools to streamline compliance, support tax revenue accounting, and secure regulated markets. Additionally, it offers support and training to ensure effective use of its platform. The company partners with various states and regions across the United States, including California, Virginia, and Colorado, to implement its supply chain solutions.

📋 Description

• Develop and maintain existing customer relationships • Lead customers to full adoption and absorption of Metrc products • Proactively support a variety of customers through strategic account planning and customer success issue resolution • Collaborate with Sales, Marketing, GA/EABD, Support, Product, and Finance • Partner with Customer Success Managers and Regional Customer Success Directors • Complete relevant training and develop product, industry, and company knowledge • Address customer needs and challenges proactively and resolve issues independently • Conduct training sessions and product demonstrations with CSM and product teams • Contribute to QBR decks and monthly reports with insights and analysis • Manage 1–2 small markets independently as primary customer contact • Support customer calls and meetings • Relay customer feedback and the voice of the customer to internal teams • Build relationships with assigned customers and provide consultative support • Capture customer feedback and report requests to Product Management and Development • Manage time to support customer satisfaction, account renewal, and account growth • Facilitate information gathering and documentation • Update and manage deliverables • Learn to facilitate virtual and in-person product demos and trainings • Assist in developing messaging, communication materials, training details, and release notes • Perform additional duties as assigned

🎯 Requirements

• Two+ years working in software • College degree or equivalent working experience • Preferred experience with Customer Success or Support • Preferred background in software demoing and training • Public speaking/presentation skills • Interpersonal/collaboration skills • Preferred background in regulated cannabis industry and government policies • Frequent travel ranging from 25% of work time • Occasional evening and weekend work required • Ability to sit frequently • Ability to talk or hear frequently • Visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse • Must support travel to client agencies and cannabis business operators

🏖️ Benefits

• Frequent travel typically by company car and/or commercial air carrier • Remote position • Equal employment opportunity and consideration for employment and advancement • Reasonable accommodations for individuals with disabilities

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