Program Specialist – Customer Success

🔥 0 minutes ago

🎸 Tennessee, Washington – Remote

🎸 Tennessee – Remote ☕ Washington – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Century Supply Chain Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📦 Logistics

Logistics

Century Supply Chain Solutions is a tech-focused global logistics service provider with offices and warehouses across the globe. Combining the latest technology capabilities including predictive AI and decades of industry experience, VIZIV is Century’s proprietary supply chain optimization platform powering our customers’ supply chains to ensure they are a step ahead of the competition.

📋 Description

• Build trusted working relationships with customer stakeholders through clear communication, responsiveness, reliability, and accountability • Own the operational health of assigned customer programs by monitoring workflows, identifying issues early, and ensuring execution aligns with customer SOPs and expectations • Develop an understanding of customer supply chain processes and resolve operational disruptions or inefficiencies • Investigate operational and technical issues by analyzing system activity, data flows, and operational processes • Identify root causes, implement practical solutions, and escalate complex issues while maintaining ownership of resolution and communication • Translate customer operational challenges into system requirements, enhancements, reports, or configuration updates within the VIZIV platform • Support testing and validation of system improvements • Ensure operational deliverables, data flows, and system configurations remain accurate and compliant with customer SOPs • Monitor system performance, reports, and interfaces • Support customers and vendors using the VIZIV platform through guidance, troubleshooting, documentation, and training • Manage user access, configurations, and workflows • Collaborate with operations, IT, reporting, and customer strategy teams to address issues and improve processes • Share insights, best practices, and operational knowledge with teammates • Identify opportunities to streamline workflows, reduce manual effort, and improve system functionality or operational efficiency • Continuously deepen knowledge of supply chain operations, logistics technologies, and Century systems

🎯 Requirements

• 1–4+ years experience • Located in Seattle, WA or Nashville, TN to support the customer relationship with Amazon • Strong problem-solving mindset with the ability to analyze operational issues and identify practical solutions • Excellent communication skills and ability to work effectively with both customers and internal teams • Ability to manage multiple operational priorities while maintaining attention to detail and service quality • Experience supporting customer accounts in logistics, supply chain operations, or technology-enabled service environments • Comfort working with operational systems, supply chain platforms, or data tools • Ability to translate operational requirements into clear system or workflow improvements • Strong organizational skills and ability to prioritize tasks in a fast-moving operational environment • Curiosity and willingness to continuously learn about supply chain processes, logistics technologies, and internal systems • Experience with supply chain visibility platforms, freight forwarding systems, or logistics management tools (nice-to-have, not required) • Familiarity with system configuration, user management, or operational workflow design (nice-to-have, not required) • Basic SQL or data analysis experience (nice-to-have, not required) • Experience working with enterprise customers with complex supply chain operations (nice-to-have, not required)