Associate Director, MedTech Delivery, Customer Success

🔥 10 minutes ago

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

💵 $86k - $239.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Own end-to-end delivery oversight for complex, high-value MedTech accounts across multiple stakeholders • Represent the full portfolio of IQVIA™ information assets delivered to clients, including national and sub-national patient claims, channel, and specialty offerings • Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management • Ensure contractual deliveries meet standards of quality, accuracy, and timeliness • Lead quarterly business and information reviews with senior client stakeholders • Serve as the primary owner of customer satisfaction and proactively manage issues • Resolve first-line service issues and coordinate second-line support with internal teams • Partner with IQVIA Centers of Excellence regarding data events, product enhancements, and governance changes • Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals • Participate in information proposals, work orders, and contract renewals • Identify opportunities to expand client utilization of existing information services and support new use cases driving incremental revenue • Travel approximately 20-25% as needed

🎯 Requirements

• Must reside in the same country where the job is located • Bachelor’s degree required • 5-8+ years of experience in account management, delivery management, project management, or related client-facing roles • Experience working with MedTech customers strongly preferred • Familiarity with IQVIA™ offerings, commercial data assets, and healthcare analytics environments strongly preferred • Demonstrated ability to manage complex accounts and operate effectively in a matrixed organization • Ability to travel approximately 20-25% • Client and Account Management • Delivery Governance and Issue Management • Analytical and Problem-Solving Skills • Strong Communication and Stakeholder Management • Negotiation and Relationship Building • Ability to coordinate across Sales, Delivery, and technical teams

🏖️ Benefits

• Incentive plans, bonuses, and/or other forms of compensation may be offered • Health and welfare benefits may be offered