Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

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🔥 12 minutes ago

⚜️ Louisiana, Missouri, +1 more states – Remote

⚜️ Louisiana – Remote 🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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👻 Ghost score 10%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead, develop, and directly manage a team of Field Reimbursement Managers with access and fulfillment responsibilities across Neuroscience healthcare provider accounts • Execute the PECS Field Reimbursement Manager strategy • Enable healthcare providers, patients, and caregivers with information, tools, and resources to help patients start and stay on therapy • Foster communication across Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, and Field Sales • Lead, motivate, coach, develop, and retain a diverse team • Lead a regionally aligned team of up to 10 direct reports to maximize access and fulfillment impact • Develop long- and short-term strategic plans and manage execution of related tactics • Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach FRMs to use data insights and account management competencies to address access barriers • Support identification and resolution of access and fulfillment obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit • Build trust-based relationships and collaborate with internal partners while working in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Perform other duties as assigned • Carry out responsibilities in adherence to the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree is required • MBA or other related graduate level degree preferred • Minimum of 8 years healthcare business related experience required • Concentration in biopharmaceutical market access, field reimbursement or managed markets preferred • Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • 3+ years of direct people management • Demonstrated leadership capabilities and performance success in prior roles • A valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Proven ability to navigate high profile, complex business circumstances • Experience developing and executing customer-oriented strategies • Ability to effectively collaborate cross-functionally in a matrix environment • Excellent communication skills (written and verbal) • Strong analytical/problem solving skills • Experience in the Neuroscience therapeutic market • Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgement preferred • Travel up to 75% of the time

🏖️ Benefits

• Inclusive work environment • Interview process accommodations for applicants with disabilities • Equal opportunity employment