Robotics Solutions Engineer – Field Service

🔥 12 hours ago

🏄 California, Florida – Remote

🏄 California – Remote 🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Perform system set-up, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation for robotic medical systems and associated equipment • Troubleshoot mechanical, electrical, electro-mechanical, software, firmware, and system-performance issues • Respond to scheduled and unscheduled service needs to support reliability, uptime, and customer satisfaction • Complete inspections, field actions, software and firmware updates, and service-tool validation activities • Escalate complex or unfamiliar issues and collaborate with RSEs, Technical Support, Service Innovation Engineering, and cross-functional partners • Coordinate with hospital stakeholders regarding service visits, equipment access, site readiness, operating-room requirements, and safe equipment movement • Maintain service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data • Manage spare parts, calibrated tools, service equipment, laptops, and other company assets • Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and Environmental, Health, and Safety requirements • Balance planned work, customer needs, documentation, travel, and task priorities • Participate in training and share field knowledge with team members • Gather service data, identify recurring issues, and contribute recommendations for continuous improvement • Maintain productive relationships with customers, coworkers, and cross-functional partners • Provide status updates and communicate service risks, delays, and issues to support teams and leadership

🎯 Requirements

• 2-3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment • Foundational knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting • Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance • Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations • Strong troubleshooting and problem-solving skills • Strong customer-service skills • Proficiency in speaking and writing English • Ability to organize and prioritize planned and unplanned work while maintaining accurate documentation • Ability to work independently on qualified tasks and collaborate effectively in a team environment • Working knowledge of Microsoft Office, including Outlook, Word, Excel, and PowerPoint • Basic understanding of parts, inventory, service tools, and calibrated-equipment controls • Ability to learn software and firmware upgrade processes, remote-support practices, and service-tool workflows • Valid driver's license and ability to meet hospital credentialing requirements, where applicable • Ability to work in hospitals, operating room support areas, customer sites, and manufacturing environments • Ability to work flexible hours, including early mornings, evenings, weekends, or on-call coverage • Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended periods • Ability to safely lift up to 44 lbs. • Approximately 80% local/regional travel and up to 20% domestic U.S. travel as needed

🏖️ Benefits

• Overtime eligible • Formal training and technical/product training • Equal opportunity employment • Inclusive interview process and disability accommodations