Robotic Solutions Engineer – Field Service

🔥 14 hours ago

🏄 California, Florida – Remote

🏄 California – Remote 🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Perform system set-up, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation activities for robotic medical systems and associated equipment • Troubleshoot mechanical, electrical, electro-mechanical, software, firmware, and system-performance issues • Respond to scheduled and unscheduled service needs to support system reliability, uptime, and customer satisfaction • Complete inspections, field actions, software and firmware updates, service-tool validation activities, and other assigned service tasks • Escalate complex or unfamiliar technical issues and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and cross-functional partners • Coordinate with hospital stakeholders regarding service visits, equipment access, site readiness, operating-room requirements, and safe equipment movement • Maintain complete and timely service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data • Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets • Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and Environmental, Health, and Safety requirements • Balance planned work, customer needs, documentation, and travel requirements • Participate in technical and product training and share field knowledge with team members • Gather service data, identify recurring issues, and contribute recommendations for continuous improvement • Develop productive relationships with customers, coworkers, and cross-functional partners • Provide status updates and communicate service risks, delays, and issues to support teams and leadership

🎯 Requirements

• 2–3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment • Foundational knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting • Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance activities • Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations • Strong troubleshooting and problem-solving skills • Strong customer-service skills and professional communication with hospital personnel, technical teams, and internal partners • Proficiency in speaking and writing English • Ability to organize and prioritize planned and unplanned work while maintaining accurate and timely documentation • Ability to work independently on qualified tasks and collaborate effectively in a team environment • Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint • Basic understanding of parts, inventory, service tools, and calibrated-equipment controls • Ability to learn software and firmware upgrade processes, remote-support practices, and service-tool workflows • Valid driver's license and ability to meet hospital credentialing requirements, where applicable • Ability to work in hospitals, operating room support areas, customer sites, and manufacturing environments • Ability to work flexible hours, including early mornings, evenings, weekends, or on-call coverage • Ability to stand, bend, kneel, and work in confined or equipment-access areas for extended periods • Ability to safely lift up to 45 lbs. • Approximately 80% local/regional travel and up to 20% domestic (U.S.) travel

🏖️ Benefits

• Overtime eligible • Formal training and field experience • Technical and product training • Equal opportunity employment • Inclusive interview process and disability accommodations