Director, Account Operations

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🔥 9 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $100k - $135k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

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American Cancer Society

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1913

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

American Cancer Society is a leading cancer-fighting organization dedicated to improving the lives of people with cancer and their families through advocacy, research, and patient support. Founded in 1913 by volunteers, it remains committed to its mission of ending cancer as we know it, for everyone. The organization impacts over 55 million lives annually by offering diverse career opportunities in various disciplines and maintaining a strong focus on diversity, equity, and inclusion. Through programs like Hope Lodge and a 24/7 cancer helpline, American Cancer Society provides crucial support and information to those affected by cancer. It is also known for its public policy advocacy through the Cancer Action Network, making significant strides in cancer prevention, detection, treatment, and survival.

📋 Description

• Provide strategic and operational leadership for Corporate Account Operations • Lead, coach, and develop a team of up to 10 Corporate Account Operations staff • Directly manage account operations for a select portfolio of high-value corporate accounts • Direct execution of corporate partner programs and account operations across the broader portfolio • Establish and monitor team processes, service standards, workflows, and performance measures • Build and maintain relationships with internal stakeholders and external corporate representatives • Resolve escalated issues and ensure successful implementation of partnership commitments • Analyze portfolio trends, operational data, and partner feedback to identify improvement opportunities • Inform leadership decisions and strengthen retention and growth strategies

🎯 Requirements

• Bachelor's degree in business, marketing, communications, nonprofit management, or related field, or equivalent combination of education and relevant work experience (preferred) • Minimum seven years of progressive experience in corporate account management, partnership operations, program management, fundraising operations, or related business functions • Three years of people leadership experience • Direct responsibility for strategic or high-value accounts • Success leading and developing high-performing teams in a complex, matrixed environment • Ability to balance people leadership with direct ownership of strategic or high-value account operations • Strategic thinking and operational leadership skills • Ability to translate business goals into team execution plans • Ability to manage multiple priorities, lead through change, and drive consistent execution across a distributed portfolio or team • Relationship management and collaboration skills across sales, operations, and external partner groups • Analytical, problem-solving, and decision-making skills • Excellent written and verbal communication, presentation, coaching, and interpersonal skills • Knowledge of corporate partnership execution, stewardship, customer service, and organizational policies and procedures • Proficiency in computer-based applications and systems used for account management, reporting, and communication • Some travel required, including occasional in-person meetings

🏖️ Benefits

• Generous paid time off policy • Medical benefits • Dental benefits • Retirement benefits • Wellness programs • Professional development programs to enhance staff skills