Senior Meeting Technology Manager

🔥 13 hours ago

🐊 Florida, Illinois, +7 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $75k - $84k / year

⏰ Full Time

🟠 Senior

👔 Manager

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📋 Description

• Serve as system administrator for meeting-related SaaS tools and ensure accurate configuration • Troubleshoot backend and user-experience issues • Manage training, user access, data storage, and obfuscation processes • Implement the meeting technology roadmap, integrations, and platform strategy • Oversee registration website templates, attendee data workflows, reporting, system configuration, credit-card processing, and meeting communications • Build and maintain meeting-level registration sites and mobile apps • Create intuitive, on-brand registration pages and attendee touchpoints • Advise stakeholders on meeting technology and attendee-experience best practices • Partner with technology vendors to support platform needs, resolve issues, escalate enhancements, evaluate capabilities, and align services with organizational requirements • Research and integrate new meeting technologies • Analyze trends and performance metrics and recommend process improvements • Provide support to internal partners and travelers across communication channels • Lead standardization across business units, mentor others, and partner with IT, Security, and Procurement • Travel may be required at 10%; some evening and weekend work may be required

🎯 Requirements

• Bachelor's Degree required • 7–10 years in meetings/events technology, registration platforms, or marketing/event operations • CMP preferred • Cvent Certification (Event Management/Administrator strongly preferred) • Driver’s License required • Knowledge and understanding of GBTA’s Strategic Meetings Management components and maturity index • Knowledge and understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar) • Experience administering event-related SaaS tools, including permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, and integrations • Hands-on experience building registration websites and mobile apps • Knowledge of credit-card processing flows, payment gateways, refund/reconciliation basics, and PCI awareness • QA and UAT experience, including checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness • Exposure to accessibility, translation/localization, and global data privacy requirements • Attendee data and reporting expertise, including data mapping, deduping, payment flows, PCI awareness, and exports to CRM/finance • Basic design sensibilities: brand adherence, content hierarchy, microcopy, and UX • Vendor/technology provider management experience, including troubleshooting, SLAs, roadmaps, and renewals • Track record of process improvement and change management • Professional presence to engage executive-level stakeholders • Experience managing multiple simultaneous cross-functional projects within budgetary and schedule constraints • Strong interpersonal, customer service, and communication skills • Self-motivated and able to work with limited, remote supervision • Demonstrated work ethic, integrity, and professional conduct • Proficient in Microsoft Office • Project management or Agile/Scrum familiarity is a bonus

🏖️ Benefits

• Generous paid time off policy • Medical benefits • Dental benefits • Retirement benefits • Wellness programs • Professional development programs to enhance staff skills • Fully remote work with flexibility to work from anywhere in the U.S.

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