Customer Care Associate, Commercial Team

🔥 12 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Geisinger

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏥 Healthcare

💊 Pharmaceuticals

🧘 Wellness

Healthcare • Pharmaceuticals • Wellness

Geisinger is a healthcare organization that has been providing accessible medical services for over a century in Pennsylvania. It focuses on meeting the healthcare needs of its communities and is dedicated to innovative patient care. With career opportunities in various fields including nursing, allied health, and administration, Geisinger promotes professional development and a supportive workplace for its employees, emphasizing diversity, equity, and inclusion.

📋 Description

• Serve as the main point of contact for health plan customers • Answer questions and resolve customer concerns through education, information, and follow-up • Explain plans, products, systems, and processes • Maintain customer relationships through telephone contact, written correspondence, electronic messaging, and onsite visits • Investigate concerns and issues and provide timely, accurate resolutions • Communicate and coordinate with internal departments to resolve customer concerns • Accurately document and code inquiries and concerns • Explain the complaint, appeal, and grievance process • Document complaints, appeals, and grievances and forward them for processing • Make outbound calls to resolve complex benefit, eligibility, premium, pharmacy, claims, and related issues • Work Monday through Friday during operating hours of 7am–7pm and Saturday 8am–2pm; shifts may change based on business needs • Work extended hours during peak business times and new election periods

🎯 Requirements

• High School Diploma or Equivalent (GED) (Required) • Minimum of 1 year of customer service experience (Preferred) • Residence in the Eastern Standard Time Zone • Private, quiet, distraction-free workspace within the home • Adequate workstation space for employer-supplied equipment • Cable modem internet connection; DSL, wireless cellular, and satellite services are not permitted • Minimum internet speed of 75 Mbps download and 25 Mbps upload • Ping less than 150 ms • Jitter less than 30 ms • Ethernet connection required; Wi-Fi permitted only when secured with a VPN • Skills in call center technologies, communication, computer literacy, organizing, and teamwork

🏖️ Benefits

• Healthcare benefits from day one for full-time and part-time positions • Vision coverage • Dental coverage • Domestic partner benefits • Collaborative, cooperative, and collegial work atmosphere