Product Support Specialist

🔥 7 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 £75k - £85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Fyxer AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

📣 Marketing

💼 Consulting

✈️ Travel

Marketing • Consulting • Travel

Fyxer AI is a branded URL shortening service associated with the domain get. fyxer. com, offering custom short domains via TinyURL for creating and managing shortened, branded links. The service encourages sign-ups for businesses or individuals to obtain their own branded short domains for consistent, trackable URL sharing across marketing and communications channels.

📋 Description

• Own frontline customer support across chat, email, and video • Resolve customer issues end-to-end with minimal hand-holding • Diagnose and troubleshoot complex technical issues • Escalate issues to Product Engineering when genuinely needed • Identify patterns in customer issues and turn them into process improvements • Create knowledge base content and actionable insights for the wider team • Connect Support, Sales, Product, and Customer Success • Contribute to tooling decisions, workflow design, and team playbooks • Manage time, priorities, and output independently • Proactively refine support processes and help scale support • Communicate proactively with the remote team and flag issues early

🎯 Requirements

• 5+ years in product or technical support within a B2B SaaS environment • Strong troubleshooting skills • Currently using AI in your workflow, with knowledge of its usefulness and limits • Human-in-the-loop mindset for customer-facing or escalation-critical work • Experience with customer support tools such as Zendesk, Intercom, Jira, and Linear • Curious, coachable, and driven to exceed goals • Startup-ready: adaptable, fast-moving, and hands-on • Genuine opinion and interest in AI and the future of work • Must be based in Chicago • Must submit a CV, LinkedIn Profile URL, and resume/application materials

🏖️ Benefits

• Private medical • Pension • Lunch provided every day • Fully remote work arrangement