Senior Customer Service Representative, Patient Scheduling

🔥 10 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Independently assist internal and external clients by clarifying and researching information and resolving non-clinical problems • Work with Nurse Managers/Supervisors, field staff, and patients to schedule home infusion visits within a region of branches • Complete nurse assignments for patients and reschedule visits based on patient availability • Staff new patients with appropriate nurses and monitor patient appointments for accuracy • Coordinate nursing referrals with pharmacy, reimbursement, and nursing departments • Communicate with staff, departments, and prescribers via fax, email, instant messaging, and phone • Monitor personal email and nursing mailboxes and prioritize follow-up work • Manipulate multiple Excel documents to determine required tasks and urgency • Respond to inquiries from patients, field staff, and departments regarding nursing and patient referrals and schedules • Investigate and research issues and provide resolutions • Take initiative in problem solving, multitasking, and critical thinking • Enter data accurately and promptly in appropriate systems

🎯 Requirements

• High School education or GED required • 5+ years of relevant Customer Service experience • High proficiency and regular use of Excel and Outlook required • Pro-active work ethic with ability to be managed/trained virtually • Detail orientation • Excellent written and oral professional communication skills • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions • Candidate must be located within 50 miles of the New Orleans, LA, branch location • Home internet connection must be through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Fully remote work arrangement • Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload required for home working • Equal employment opportunity consideration • Reasonable accommodation support for the online application process • Tobacco/nicotine cessation program eligibility where applicable