Customer Support Representative

🔥 14 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Tempus AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🏥 Healthcare

🧬 Biotechnology

🤖 Artificial Intelligence

Healthcare • Biotechnology • Artificial Intelligence

Tempus AI is an advanced healthcare technology company that specializes in precision medicine through the use of AI and genomic profiling. The company provides innovative solutions across various medical fields, including oncology, cardiology, neurology, and psychiatry. Tempus enables healthcare providers to make informed treatment decisions by integrating real-world data, clinical trial matching, and algorithmic testing to improve patient outcomes and accelerate drug development.

📋 Description

• Provide support to clients in a timely and professional manner • Retrieve inbound requests through at least one channel and respond to client needs or direct clients to the appropriate party • Document client interactions within Ambry systems completely and thoroughly • Maintain assigned follow-up work lists • Review, identify, and process documents appropriately • Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed • Organize and attach documents to corresponding cases • Communicate with clients in real time • Coordinate and communicate between departments

🎯 Requirements

• Possesses a high school diploma or higher (Bachelor's degree preferred, but not required) • Previous experience in health care or clinical laboratory preferred • Requires some supervision while growing within the role • Demonstrates two or more of the following skills and abilities: organizing and attaching documents to corresponding cases; real-time direct client communication; inter-departmental communication and coordination; preliminary billing and insurance knowledge; intermediate knowledge of Ambry products and systems