Drug Testing Support Specialist

🔥 9 hours ago

🌵 Arizona, Colorado, +19 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Foley

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1992

📦 Logistics

🏗️ Construction

🏭 Manufacturing

Logistics • Construction • Manufacturing

Foley is a SaaS company that provides an all-in-one hiring, screening, and DOT compliance platform for transportation and fleet operators. Its platform streamlines hiring and onboarding, background checks, drug & alcohol testing, FMCSA Clearinghouse administration, MVR monitoring, and audit risk monitoring to help companies stay compliant, reduce risk, and manage driver and safety data. Foley serves carriers of all sizes and adjacent industries such as retail, utilities, and healthcare with tools to digitize records, monitor safety, and simplify regulatory requirements.

📋 Description

• Initiate and manage outbound calls to collection sites and laboratories to obtain additional information or documentation • Gather information for timely processing and reporting of drug test results • Enter, review, and verify data across multiple systems • Process test results accurately and meet client deadlines and turnaround-time expectations • Review and process negative and non-negative drug test results according to established procedures • Ensure compliance with regulations, company policies, and standard operating procedures • Identify and escalate concerns, discrepancies, and processing issues • Communicate with clients, collection sites, laboratories, and internal teams by phone, email, and chat • Develop and maintain knowledge of 49 CFR Part 40 regulations and relevant industry standards • Manage inbound calls and provide professional support • Protect company, client, and donor information • Handle information in compliance with legal, regulatory, and ethical standards

🎯 Requirements

• High school diploma or equivalent required • Previous customer service experience preferred • Previous remote-work experience preferred • Experience in a professional, office, or corporate customer service environment is a plus • Ability and willingness to follow established procedures • Ability to handle sensitive information with care and discretion • Strong computer skills • Proficiency with Microsoft Office, Outlook, and Adobe • Ability to learn and efficiently navigate multiple internal systems • Patient, resilient, and able to remain calm when assisting frustrated or upset customers • Organized and detail-oriented, with a strong commitment to accuracy • Confident communicating clearly and professionally, verbally and in writing • Able to adjust to changing priorities and manage multiple responsibilities • Comfortable working independently and contributing to a collaborative team environment • Ability to work Monday through Friday, 8:30 a.m.–5:00 p.m. Eastern Time • No weekends or holidays

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • 401(k) with company match • Paid time off and holidays • Wellness programs • Employee assistance program