Academic and Finance Advisor I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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National University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

👥 B2C

🌍 Social Impact

Education • B2C • Social Impact

National University is a higher education institution dedicated to providing accessible and quality education to a diverse range of students, including non-traditional learners and military-affiliated students. It offers a variety of undergraduate, graduate, and doctoral programs across multiple disciplines such as education, business, healthcare, social sciences, and technology. National University emphasizes a supportive learning environment and innovative teaching methods, aiming to empower students and enrich their academic and professional journeys.

📋 Description

• Manage student load and complete daily tasks as directed by leadership through the Roadrunner System, Student Portfolio Report, or other tools • Proactively identify and support at-risk students, providing early resolutions and connecting them to resources for success • Monitor student degree plans, course schedules, and academic progress to ensure compliance with University policies and Satisfactory Academic Progress (SAP) standards • Advise students on financial aid requirements, university policies, and changes to their course of study • Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts to maintain reasonable receivables • Maintain professionalism while supporting escalated students and delivering University communications • Participate in team meetings, trainings, and departmental or special projects • Maintain regular and reliable attendance and perform other duties as assigned

🎯 Requirements

• Minimum of one (1) year of experience in advising, customer service or related is required • Bachelor's degree preferred • Experience in student services or training and development in a collegial setting preferred • Experience working in a fast-paced customer or student-centric position preferred • Experience in higher education and technology-driven enterprise preferred • Knowledge of academic and business practices in an online university environment • Knowledge of University policies, procedures, and updates • Strong customer service focus with the ability to manage conflict, de-escalate concerns, and communicate professionally across all channels with students • Solution-oriented approach when supporting students, colleagues, faculty, and staff while following University and federal guidelines • Understanding of financial aid programs, the FDCP Act, and standard payment practices • Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced setting • Maintains confidentiality and integrity in all interactions and documentation • Skilled in written communication, report preparation, and the use of technology for online engagement • Collaborative team player who contributes to a positive and productive work environment • Knowledge of and alignment with the University’s mission, vision, and goals • Proficient in Microsoft Office • Must be eligible to receive access to the National Student Loan Data System (NSLDS)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403(b) with match • Paid holidays • PTO • Free education benefits • Professional growth opportunities • Comprehensive well-being benefits for employees and families