Academic and Finance Advisor I

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Manage student load and complete daily tasks through the Roadrunner System, Student Portfolio Report, or other tools • Proactively identify and support at-risk students, provide early resolutions, and connect students to success resources • Monitor student degree plans, course schedules, and academic progress for compliance with University policies and Satisfactory Academic Progress standards • Advise students on financial aid requirements, university policies, and changes to their course of study • Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts • Support escalated students professionally and deliver University communications • Participate in team meetings, trainings, departmental projects, and special projects • Connect with students through calls, emails, texts, and chats throughout their academic journey • Perform other duties as assigned

🎯 Requirements

• Minimum of one (1) year of experience in advising, customer service or related work required • Bachelor's degree preferred, not required • Experience in student services or training and development in a collegial setting preferred • Experience in a fast-paced customer- or student-centric position preferred • Experience in higher education and technology-driven enterprise preferred • Knowledge of academic and business practices in an online university environment • Knowledge of University policies, procedures, and updates • Strong customer service focus and ability to manage conflict, de-escalate concerns, and communicate professionally across all channels • Solution-oriented approach while following University and federal guidelines • Understanding of financial aid programs, the FDCP Act, and standard payment practices • Highly organized, detail-oriented, and able to manage multiple priorities • Ability to maintain confidentiality and integrity in interactions and documentation • Written communication and report preparation skills • Proficiency using technology for online engagement • Collaborative team-player skills • Knowledge of and alignment with the University’s mission, vision, and goals • Proficient in Microsoft Office • Must be eligible to receive access to the National Student Loan Data System (NSLDS) • All skills, abilities, and education will be considered for minimum qualifications

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403b with match • Paid holidays • PTO • Free education benefits • Professional growth and other growth opportunities • Comprehensive well-being benefits for you and your family • Remote-first work perks • Development and advancement opportunities