Academic and Finance Counselor I

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Serve as a trusted guide explaining University policies, Financial Aid guidelines, and Title IV regulations • Provide personalized, student-centered support to help learners stay on track • Manage a student caseload using sound judgment and proactive communication • Manage student Accounts Receivable, including document collection, payments, and financial aid • Monitor and facilitate voucher collection and submission • Refer students to appropriate departments and campus resources • Navigate multiple systems and reports to ensure seamless support • Communicate with students by phone, email, video, and chat • Handle escalated student concerns and turn challenges into solutions • Execute outreach and communication strategies to strengthen engagement and student success • Monitor academic progress, identify at-risk populations, and provide resolutions • Use coaching techniques to build relationships and motivate students toward graduation • Offer ideas and resources to improve student satisfaction, persistence, and achievement • Collaborate across departments to deliver a connected student experience • Share University updates and assist with departmental initiatives and special projects • Maintain consistent and reliable attendance • Perform other duties as assigned

🎯 Requirements

• Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required • Bachelor’s degree preferred, not required • Experience in a fast-paced, student- or customer-focused environment preferred • Background in academic advising and course enrollment within a college or university setting preferred • Experience supporting online students preferred • Experience with Financial Aid or Title IX regulations preferred • Experience interpreting and ensuring compliance with federal regulations and guidelines preferred • Experience in higher education and technology-driven environments preferred • Solid understanding of academic and business practices in an online learning environment • Familiarity with University policies and procedures • Strong customer service mindset and desire to help students succeed • Excellent communication and active listening skills • Ability to de-escalate and resolve student concerns • Ability to work independently with minimal supervision • Creative and logical problem-solving ability • Comfortable using word processing tools, databases, internet navigation, SMS, live chat, and email systems • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint • Strong work ethic, flexibility, dependability, and team-player attitude • Ability to seek guidance or escalate issues appropriately • Strong communication and public speaking abilities • Openness to feedback, coaching, and change • Ability to prioritize tasks in a fast-paced, dynamic environment • Ability to develop personal goals aligned with the university’s mission, vision, and objectives • Must be eligible to receive access to the National Student Loan Data System (NSLDS) • All skills, abilities, and education will be considered in determining minimum qualifications

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403(b) retirement plan with match • Paid holidays • PTO • Free education benefits • Professional growth opportunities • Other growth opportunities • Remote-first work perks • Development and advancement opportunities • Comprehensive well-being benefits for employees and their families