Academic and Finance Counselor I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

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National University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

👥 B2C

🌍 Social Impact

Education • B2C • Social Impact

National University is a higher education institution dedicated to providing accessible and quality education to a diverse range of students, including non-traditional learners and military-affiliated students. It offers a variety of undergraduate, graduate, and doctoral programs across multiple disciplines such as education, business, healthcare, social sciences, and technology. National University emphasizes a supportive learning environment and innovative teaching methods, aiming to empower students and enrich their academic and professional journeys.

📋 Description

• Serve as a trusted guide explaining University policies, Financial Aid guidelines, and Title IV regulations • Provide personalized, student-centered support to help learners stay on track • Manage a student caseload through proactive communication • Manage student Accounts Receivable, including document collection, student payments, and financial aid • Monitor and facilitate voucher collection and submission for processing • Refer students to appropriate departments and campus resources • Navigate multiple systems and reports to ensure seamless student support • Communicate with students by phone, email, video, and chat • Handle escalated student concerns and provide effective resolutions • Execute outreach and communication strategies supporting engagement and student success • Monitor academic progress, identify at-risk populations, and provide resolutions supporting program completion • Use coaching techniques to build relationships and motivate students toward graduation • Offer creative ideas and resources to improve student satisfaction, persistence, and achievement • Collaborate across departments to deliver a connected student experience • Share University updates, assist with departmental initiatives, and contribute to special projects • Maintain consistent and reliable attendance • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree preferred • Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service required • Experience in a fast-paced, student- or customer-focused environment preferred • Background in academic advising and course enrollment within a college or university setting preferred • Experience supporting online students preferred • Experience with Financial Aid or Title IX regulations preferred • Experience interpreting and ensuring compliance with federal regulations and guidelines preferred • Experience in higher education and technology-driven environments preferred • Solid understanding of academic and business practices in an online learning environment • Familiarity with University policies and procedures • Strong customer service mindset and desire to help students succeed • Team-oriented and collaborative • Excellent communication and active listening skills • Skilled at de-escalating and resolving student concerns • Self-motivated and able to work independently with minimal supervision • Creative and logical problem-solving ability • Comfortable using word processing tools, databases, internet navigation, SMS, live chat, and email systems • Proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint • Strong work ethic, flexibility, dependability, and team-player attitude • Ability to seek guidance or escalate issues appropriately • Strong communication and public speaking abilities • Open to feedback, coaching, and adapting to change • Ability to prioritize tasks in a fast-paced, dynamic environment • Ability to develop personal goals aligned with the university’s mission, vision, and objectives • Must be eligible to receive access to the National Student Loan Data System (NSLDS)

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision, 403b with match, paid holidays, and PTO • Free education benefits • Professional growth and other growth opportunities • Development and advancement opportunities • Remote-first work perks • Competitive compensation/pay and benefits packages • Comprehensive well-being benefits for employees and their families