Academic and Finance Counselor I

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛋️ Counselor

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Explain University policies, Financial Aid guidelines, and Title IV regulations to students • Provide personalized, student-centered academic and financial support • Manage a student caseload using proactive communication and sound judgment • Manage student Accounts Receivable, including document collection, student payments, and financial aid • Monitor and facilitate voucher collection and submission for processing • Refer students to appropriate departments and campus resources • Navigate multiple systems and reports to provide seamless student support • Communicate with students by phone, email, video, and chat • Handle escalated student concerns and develop solutions • Execute outreach and communication strategies to strengthen engagement and student success • Monitor academic progress, identify at-risk populations, and support successful program completion • Use coaching techniques to motivate students toward graduation • Provide ideas and resources to improve student satisfaction, persistence, and achievement • Collaborate across departments to deliver a positive student experience • Share University updates, assist with departmental initiatives, and contribute to special projects • Maintain consistent and reliable attendance • Perform other duties as assigned

🎯 Requirements

• Minimum of three (3) years of related experience in recruiting, advising, student services, retention, academic counseling, marketing, educational services, or customer service • Bachelor’s degree preferred • Experience in a fast-paced, student- or customer-focused environment preferred • Background in academic advising and course enrollment within a college or university setting preferred • Experience supporting online students preferred • Experience with Financial Aid or Title IX regulations preferred • Experience interpreting and ensuring compliance with federal regulations and guidelines preferred • Experience in higher education and technology-driven environments preferred • Solid understanding of academic and business practices in an online learning environment • Familiarity with University policies and procedures • Strong customer service mindset • Excellent communication and active listening skills • Ability to de-escalate and resolve student concerns • Ability to work independently with minimal supervision • Creative and logical problem-solving ability • Comfort using word processing tools, databases, internet navigation, SMS, live chat, and email systems • Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and SharePoint • Flexibility, dependability, and ability to work effectively in a team • Ability to prioritize tasks in a fast-paced, dynamic environment • Must be eligible to receive access to the National Student Loan Data System (NSLDS)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403(b) with match • Paid holidays • Paid time off (PTO) • Free education benefits • Professional growth and other growth opportunities • Comprehensive well-being benefits for employees and their families • Remote work-from-home arrangement