Associate Director, Technical Business Analyst

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

📚 Education

Education • Training

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Lead and oversee business analysis efforts across complex, enterprise-level initiatives, ensuring alignment to strategic priorities • Provide leadership, coaching, and development for Technical Business Analysts, including performance management and mentorship • Establish and maintain standards for requirements documentation, process mapping, and solution design practices • Serve as a liaison between business stakeholders, IT, PMO, and executive leadership • Drive cross-functional alignment and facilitate decision-making across competing priorities, dependencies, and constraints • Oversee development of business requirements, functional specifications, and process documentation to ensure clarity and quality • Guide solution design, ensuring recommendations are scalable, efficient, and aligned with enterprise architecture • Lead risk identification, impact assessment, and mitigation planning across initiatives • Partner with PMO and leadership teams on portfolio planning, prioritization, and governance processes • Support full SDLC execution, including oversight of UAT strategy, testing coordination, and implementation readiness • Drive continuous improvement of business analysis frameworks, tools, and methodologies • Provide executive-level reporting, insights, and recommendations to inform strategic decisions • Serve as a subject matter expert across systems, processes, and business domains • Maintain reliable attendance and perform other duties as assigned.

🎯 Requirements

• Bachelor's degree preferred in business management, leadership, computer science or related field. • 5+ years of experience required • 3+ years supervisory, management, and relationship-building skills preferred • Experience working within a technology-driven organization supporting enterprise systems and cross-functional initiatives. • Working knowledge of higher education operations and systems (e.g., SIS, CRM, ERP, LMS) and the broader student lifecycle preferred. • Demonstrated experience documenting business processes, business rules, and cross-functional workflows. • Proficiency with process mapping and flowcharting tools (e.g., Visio or similar platforms). • Experience producing structured requirements documentation (e.g., BRDs, FSDs) and supporting initiatives through the full Software Development Life Cycle (SDLC). • Working knowledge of SDLC processes, including both Waterfall and Agile methodologies. • Experience working within ticketing and work management systems (e.g., Jira or similar platforms). • Foundational knowledge of SQL and the ability to create and interpret queries to support analysis and validation activities. • Understanding of organizational structures, governance, and operational dynamics within complex environments.

🏖️ Benefits

• Comprehensive well-being benefits for you and your family