Associate Director – Field Reimbursement, Patient Engagement & Customer Solution

Job not on LinkedIn

🔥 3 minutes ago

🗽 New York, Massachusetts, +2 more states – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote

💵 $122k - $212.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead, motivate, coach, develop, and retain a diverse team of Field Reimbursement Managers • Directly manage a regionally aligned team of up to 10 direct reports • Execute the PECS Field Reimbursement Manager strategy across Neuroscience healthcare provider accounts • Maximize access and fulfillment impact for patients starting or staying on therapy • Develop short- and long-term strategic plans and manage execution of related tactics • Establish team culture, drive accountability, manage FRM performance, build customer relationships, and achieve team goals • Coach FRMs to use data insights and account management competencies to address access barriers • Support identification and resolution of patient obstacles involving Buy & Bill, Medical Benefit, Assignment of Benefit, specialty pharmacy, and pharmacy benefit • Collaborate with Patient Access, Pharmacy Access, Medical, Market Access, Brand Marketing, Field Sales, Sales District Managers, SCG, Franchise Marketing, and Brand teams • Work in the field with minimal supervision • Manage and allocate budget in alignment with team objectives • Carry out responsibilities in accordance with the JJIM Credo, HCC Guidelines, and FRM Rules of Engagement • Report to the Field Director, Field Access & Affordability Solutions within PECS

🎯 Requirements

• Bachelor’s Degree is required • Minimum of 8 years healthcare business related experience required • Knowledge of account management, managed care, and reimbursement principles, including pharmacy and medical benefit/buy & bill benefit design, coding, billing, prior authorization, office operations, and appeals processes • Demonstrated leadership capabilities and performance success in prior roles • A valid Driver's License in one of the 50 United States • Reside within the geography or be willing to relocate to it • 3+ years of direct people management preferred • Neuroscience disease state experience preferred • MBA or other advanced degree/relevant certifications preferred • Experience navigating high-profile, complex business circumstances preferred • Experience developing and executing customer-oriented strategies preferred • Ability to effectively collaborate cross-functionally in a matrix environment preferred • Excellent written and verbal communication skills preferred • Strong analytical/problem-solving skills preferred • Experience in the Neuroscience therapeutic market preferred • Commitment to learning emerging technologies, such as AI, preferred • Experience building team AI literacy and confidence, reinforcing trusted and responsible AI use and sound judgment, preferred • Ability to travel up to 75% of the time

🏖️ Benefits

• Consolidated retirement plan (pension) • Savings plan (401(k)) • Long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year