Customer Service Systems

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🔥 2 minutes ago

🐊 Florida, New Jersey, +2 more states – Remote

🐊 Florida – Remote 🏖️ New Jersey – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $94k - $151.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Support day-to-day operations of customer service-related systems • Ensure system stability, data accuracy, and timely issue resolution • Analyze system incidents, service requests, and recurring issues • Document root causes and support corrective actions • Partner with Customer Service, Commercial, and IT teams to translate business needs into system requirements and enhancements • Lead AI, advanced analytics, and automation applications to modernize commercial platforms • Support system configuration, testing, validation, and deployment activities • Monitor system performance and service metrics • Prepare reports and insights for continuous improvement initiatives • Support data integrity, user access management, and compliance with internal controls and governance requirements • Contribute to documentation, knowledge articles, and user support materials • Collaborate with vendors and internal technical teams to resolve issues and support upgrades or enhancements

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field (required) • 2–4 years of experience supporting business applications, customer service systems, or IT service operations in a corporate environment • Technical skills in application support, incident management, and basic system configuration or testing within enterprise platforms • Working knowledge of ticketing, SLAs, change management, and root cause analysis • Requirements gathering and process documentation skills • Ability to translate business needs into system-oriented solutions • Analytical skills for evaluating system issues and reviewing data trends • Effective communication skills for collaborating with technical teams and business stakeholders • English business proficiency required • Up to 10% primarily domestic travel • Coursework or concentration in systems, analytics, or business process management preferred • Experience with customer service, commercial, or order-to-cash systems in a regulated or global organization preferred • Familiarity with reporting tools, dashboards, or basic SQL/Excel analysis preferred • Exposure to system implementations, upgrades, or UAT preferred • ITIL Foundation or comparable certification preferred

🏖️ Benefits

• Consolidated retirement plan (pension) • 401(k) savings plan • Long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours for Colorado residents; 56 hours for Washington residents • Holiday pay, including floating holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • Medical, dental, and vision benefits, as provided under applicable plans or collective bargaining agreements

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