Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $22 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DirectMeds

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

🏥 Healthcare

👥 B2C

Healthcare • B2C

DirectMeds is an Australian telehealth platform that connects patients with AHPRA-registered doctors for confidential, doctor-led consultations and prescription treatments delivered discreetly to the patient’s door. The service emphasizes fast, private care (a free 2-minute assessment and short phone consult), and currently focuses on erectile dysfunction with skin, hair loss, and weight-management treatments launching soon. All prescriptions are TGA-approved and dispensed by licensed Australian pharmacies; consultations are held outside Medicare and the company highlights encrypted, private handling of medical records.

📋 Description

• Respond to patient inquiries via phone, email, chat, and text in a timely and professional manner • Assist patients with account questions and order updates, and navigate the treatment process • Coordinate with clinical, pharmacy, and fulfillment teams to ensure a seamless patient experience • Accurately document all customer interactions in internal systems • Resolve issues with empathy while maintaining a high level of customer satisfaction • Meet performance goals for response times, quality, and patient experience

🎯 Requirements

• Minimum 2 years of customer service experience, preferably in healthcare, telehealth, medical offices, or pharmacy • Excellent verbal and written communication skills • Strong problem-solving skills and attention to detail • Comfortable working in a fast-paced, remote environment • Ability to multitask while maintaining a positive and professional demeanor • Proficiency with computers and customer support platforms • Reliable personal laptop or desktop computer prior to start date • Quality headset for calls prior to start date • High-speed internet connection prior to start date

🏖️ Benefits

• Competitive compensation • Comprehensive benefits package (Health, Dental, and Vision) • Paid time off and company holidays • Fully remote position • Opportunities for career growth within a rapidly scaling company • Exposure to innovative therapies in wellness and longevity

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