Customer Support Representative

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $45k - $50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Comply

WebsiteLinkedInAll Job Openings

201 - 500 employees

📋 Compliance

💳 Fintech

☁️ SaaS

Compliance • Fintech • SaaS

Comply is a regulatory compliance technology company (formerly ComplySci and RIA in a Box) that offers an integrated compliance platform and services for financial services firms. The platform provides solutions for employee compliance (trade monitoring, code of ethics, conflicts of interest), firm compliance (compliance calendar, risk assessments, annual review, policy builder), communications & archiving, political contribution and outside business activity monitoring, case management, reporting & analytics, and ComplyAI agentic capabilities (MCP Server) enabling teams to build custom AI agents. Comply serves private funds, wealth management & RIAs, broker-dealers, investment banks, endowments and other financial institutions, and provides services including registration, regulatory filings, managed services, consulting, and education.

📋 Description

• Set up and configure new client accounts in the Comply platform and manage activations to hit deadlines • Respond to customer inquiries, answer questions, update clients on status, and troubleshoot issues • Prioritize and manage incoming support cases in the case-tracking system in a high-volume environment • Review and interpret data from various sources, identify discrepancies, and upload data accurately into the platform • Partner daily with Technical Support and Product Development to represent customers’ immediate and long-term needs • Manage multiple projects simultaneously, prioritize tasks, and reach deadlines • Provide efficient productivity and exceed clients’ expectations for support • Activate accounts and resolve common issues independently • Manage the case queue and meet response and satisfaction targets • Identify process or product improvements based on customer feedback

🎯 Requirements

• 0–3 years of work experience • Bachelor’s degree or equivalent experience • Major in Accounting, Finance or Economics preferred • Excellent customer-facing communication, written and verbal • Strong troubleshooting, analysis, and resolution skills • Ability to accurately analyze and interpret data • Exceptional organization and time management; comfortable prioritizing multiple projects • Willingness to work the West Coast schedule, including occasional evenings/weekends/holidays • Previous experience in high-volume call or customer support environments is nice to have • Experience with Salesforce or another CRM, SaaS technology, MS Office and software support is nice to have • Applicants must be authorized to work for any employer in the United States • Comply is unable to sponsor or take over sponsorship of an employment Visa at this time

🏖️ Benefits

• Overtime will be provided • Applicable bonus/benefit offerings • Wide-range of perks offered to employees • Remote work in the United States

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume