Agent Support Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Liveops, Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

Liveops is a provider of flexible, distributed contact center and customer support solutions that combines human agents with AI-powered technology. The company offers onshore, nearshore, and offshore talent and services including customer service, technical support, sales/lead generation, back-office support, and learning and development. Liveops emphasizes AI-enabled tools (LiveNexus Agent Assist), precision scheduling, security and compliance for regulated industries, and industry-focused programs for healthcare, insurance, retail, financial services, travel, energy, communications, and government. It positions itself as a B2B partner delivering scalable, enterprise-grade outsourcing and technology to improve customer experience and operational efficiency.

📋 Description

• Serve as a primary point of contact for agents throughout application, certification, readiness, and production • Respond to inquiries through cases, chat, support sessions, and other designated support channels • Research, troubleshoot, and resolve issues involving systems access, authentication, certification activities, platform navigation, operational processes, and program requirements • Provide clear, professional, and empathetic communication while setting appropriate expectations and next steps • Escalate complex issues to the appropriate teams while maintaining ownership and visibility through resolution • Help agents understand and use available resources and self-service tools • Support the broader agent-facing mission through case and chat channels while meeting service-level and quality expectations • Maintain accurate and complete documentation of troubleshooting steps, findings, actions, and resolution details • Apply appropriate case classifications, priorities, statuses, and workflows

🎯 Requirements

• Experience in customer support, operations support, technical support, help desk, contact center, or a similar service-focused environment • Strong troubleshooting, problem-solving, analytical, organizational, and time-management skills • Excellent written and verbal communication skills • Ability to translate technical or process-based information into clear guidance • Ability to prioritize multiple tasks while maintaining accuracy, attention to detail, and timely follow-through • Ability to work independently while collaborating effectively in a fast-paced team environment • Sound judgment regarding when to resolve, research, escalate, or seek additional guidance • Proficiency with Microsoft Office and business productivity applications • Experience supporting remote workers, independent contractors, or distributed workforces preferred • Experience with case management, chat support, ticketing, or knowledge management systems preferred • Familiarity with identity and access management concepts, including multifactor authentication and single sign-on preferred • Experience supporting onboarding, certification, readiness, or learning-related processes preferred • Experience identifying process, workflow, or documentation improvements in an operational support environment preferred

🏖️ Benefits

• Remote work arrangement • Flexible workforce model • Access to self-service tools and resources

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