Destination Support Specialist

🔥 3 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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Ultimate Jet Vacations

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

🏨 Hospitality

💼 Consulting

📣 Marketing

Hospitality • Consulting • Marketing

Ultimate Jet Vacations is a luxury travel company focused on creating exquisite travel experiences in collaboration with luxury travel advisors. Their mission is to enhance the success of the travel advisor community by providing support, resources, and exclusive partnerships to help advisors fulfill their clients' needs and expectations. With a dedicated team of knowledgeable travel advisors, Ultimate Jet Vacations aims to provide exceptional service and tailored luxury travel solutions.

📋 Description

• Convert supplier quotations into client-ready proposals • Verify rack rates and contracted supplier rates for accurate pricing • Assist with requotes and itinerary updates within Wetu • Support Destination Specialists with proposal revisions and updates • Assist Travel Coordinators with quoting additional services or trip enhancements • Search for availability across hotels, services, and flights • Load confirmed bookings into internal reservation systems • Verify invoices accurately reflect booked services • Maintain organized reservation documentation for operations and accounting • Draft responses to client and travel advisor inquiries under Destination Specialists' direction • Follow up on open requests, supplier confirmations, and additional service inquiries • Draft pre-travel confirmation emails • Participate in 30-day pre-departure calls when needed • Document post-trip feedback and updates for internal teams • Update internal destination knowledge materials, including tipping guides, spa menus, and activity information • Monitor and update destination entry requirements and travel regulations • Support updates to internal AI data to improve communication accuracy • Act as a backup resource for Destination Specialists • Support simpler itinerary requests and operational tasks under Destination Specialists' direction • Contribute to the standards of luxury travel experiences

🎯 Requirements

• Background in the hospitality or travel industry • Strong familiarity with Africa as a destination for luxury travelers • Highly detail-oriented with strong organizational and documentation skills • Comfortable working behind the scenes in an operational support role while collaborating closely with sales teams • Ability to handle multiple itineraries and operational tasks while maintaining high levels of accuracy • Experience working with Destination Management Companies (DMCs) and supplier communications preferred • Familiarity with Wetu or similar itinerary-building platforms is a plus • English proficiency level must be indicated as part of the application process

🏖️ Benefits

• Candidates located outside the United States will be engaged under an independent contractor agreement • Candidates outside the United States are responsible for managing their own social security and taxes in accordance with the regulations of their home country

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