Customer Support Representative

🔥 16 minutes ago

🇺🇸 United States – Remote

💵 $18 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Respond to subscriber inquiries through email, chat, and phone • Investigate and resolve software issues involving scheduling, billing, payment processing, reporting, customer accounts, technician applications, notifications, and other features • Create, document, prioritize, and manage support tickets using Zoho Desk and Jira • Identify potential software bugs, reproduce reported issues, gather screenshots and supporting evidence, and escalate cases when necessary • Provide step-by-step instructions on Briostack features, settings, and best practices • Review customer accounts, system configurations, transaction details, and reported behavior to determine root causes • Collaborate with Development, Product, Onboarding, and Customer Success teams to coordinate resolutions • Maintain detailed ticket notes and contribute to internal knowledge-base articles and support resources • Keep customers informed of ticket progress, technical findings, workarounds, and confirmed resolutions • Identify recurring customer concerns, usability challenges, and feature requests for internal teams

🎯 Requirements

• Strong customer service and communication skills • Excellent problem-solving, analytical, and troubleshooting abilities • Ability to explain technical processes in simple, easy-to-understand language • Strong attention to detail and organizational skills • Experience working with support ticketing systems such as Zoho Desk or Jira is preferred • Ability to manage multiple support requests and prioritize urgent issues • Comfortable navigating web-based software and learning new technical systems • Ability to collaborate effectively with internal teams • Patience, professionalism, and a customer-focused mindset • Must be eligible to work without sponsorship • Ability to work remotely within the United States • May require travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Day 1 access to a robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program

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