Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dr. Berg Nutritionals

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

Food & Beverage • Healthcare • Consulting

Dr. Berg Nutritionals is a consumer-facing health and wellness brand founded around Dr. Eric Berg that provides nutrition education, keto and fasting guidance, and sells dietary supplements and related products through an online storefront. The company publishes extensive articles and videos, offers courses, membership programs, quizzes and calculators, and mobile tools (like the Junk Food Meter app) to help users improve metabolic health and reduce ultra-processed foods. It focuses on practical nutrition advice, supplements, and digital educational resources for people pursuing weight loss and better health.

📋 Description

• Respond promptly to customer inquiries • Maintain a positive, empathetic, and professional attitude toward customers • Communicate through CRM software, phone calls, emails, and text messages • Acknowledge and resolve customer complaints • Issue refunds or process reshipments when needed • Escalate customer questions to the appropriate department • Keep records of customer interactions, transactions, comments, and complaints • Communicate and coordinate with colleagues • Provide feedback on customer service process efficiency • Ensure customer satisfaction and provide professional support over the phone and in writing • Contribute to continuous improvement and creative solutions in the e-commerce landscape

🎯 Requirements

• 2+ years' experience with online customer support in a remote setting • Excellent customer service skills, including a friendly speaking voice • Fluent in English • Excellent written and verbal communication skills, including strong spelling and grammar • Ability to stay calm and composed when customers may be stressed or upset • Ability to use multiple computer applications simultaneously • Proficiency in CRM software such as ZenDesk or Gorgias • Proficiency in Microsoft Office tools: Excel, Outlook, Teams, Word, OneDrive, and SharePoint • High school diploma • Up-to-date Mac or Windows computer with anti-virus protection • Reliable high-speed internet connection • Quiet, distraction-free workspace • Tech-savvy and comfortable learning new tools and software • Legally authorized to work in the United States for any employer for W-2 employment • Not currently hiring international or California-based employees

🏖️ Benefits

• Comprehensive medical, dental, and vision insurance with 80% of premiums covered by the company • 80 hours of paid vacation after one year of employment • Additional PTO that grows with tenure • 40 hours of personal days each year • Paid gym membership • 7 paid holidays • 50% discount on all Dr. Berg products • Fully remote work • Healthy work–life balance • Up-to-date Mac or Windows computer with anti-virus protection required for home working • Reliable high-speed internet connection • Quiet, distraction-free workspace

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