Senior Manager, Customer Success, Conversion Initiatives

Job not on LinkedIn

🔥 2 minutes ago

🏈 Alabama, Florida, +8 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $122k - $212.8k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Develop strategy and implement large growth initiatives with National GPO and IDN customers • Execute full account conversions and implement GPO strategies within large IDNs • Identify opportunities to optimize customer relationships with Johnson & Johnson MedTech Surgery • Develop and implement tools such as Sourceview and the Conversion Toolkit • Dedicate approximately 60–70% of time to customer- and field-facing activities • Engage National GPO and IDN customers and collaborate with KAM and sales management on large growth opportunities • Support full account conversions and capture voice of customer (VOC) • Ensure an outstanding customer experience throughout implementation • Focus 30–40% of time on internal strategy development, team leadership, analytics, cross-functional alignment, opportunity funnel management and operational execution • Align growth opportunities with account plans to drive adoption and sales growth of the JJMT portfolio • Share best practices, insights, VOC and lessons learned with Key Account and Commercial Teams • Provide executive leadership with GPO and IDN market trends and data-based insights • Leverage data and analytics to identify, strategize and plan execution for large-scale growth opportunities • Partner across the Key Account Team to improve the JJMT Surgery Value Proposition for U.S. health system customers • Collaborate with sales leadership to create plans for large growth opportunities and differentiate JJMT Surgery’s total value • Travel up to 40%

🎯 Requirements

• A minimum of 8 years of relevant business experience (Sales/Marketing) is required • A minimum of 3 years of progressive marketing or sales experience is required • Experience with leading sales teams is preferred • Experience preparing strategic briefs and resolving implementation issues is preferred • A bachelor’s degree or equivalent is required • At least 2 years of healthcare experience with shown success is required • Excellent written and verbal communication skills are required • Ability to navigate and achieve business impact across the organization is required • Shown knowledge of sales strategy, customer segmentation and contracting is preferred • Experience in customer selling and interaction is preferred • Leadership, strong communication, relationship development, collaboration, project management and organizational influence skills are required • Solid understanding of the U.S. healthcare market, including industry trends, customer dynamics, legal and compliance requirements • Experience in commercial functions such as Sales, Marketing, Contracting and/or Professional Education • Experience working with or in health systems and deep understanding of health systems needs and challenges • Critical thinking and problem-solving skills with past success in customer-facing roles working with physicians and health system administration • Understanding of a variety of business models and monetization strategy • Contracting experience with products and platforms, including pricing strategy, with the ability to think broadly and strategically • Experience influencing across multiple cross-functional partners with an enterprise mentality • Highly effective at communicating complex concepts • Ability to prioritize

🏖️ Benefits

• Vacation –120 hours per calendar year • Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year • Holiday pay, including Floating Holidays –13 days per calendar year • Work, Personal and Family Time - up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period10 days • Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • Company sponsored employee medical benefits • Company consolidated retirement plan (pension)