Johnson Controls
10,000+ employees
Founded 1885
🏢 Enterprise
☁️ SaaS
🔐 Security
Enterprise • SaaS • Security
Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.
Tier II Product Technical Support Engineer
🔥 1 hour ago
🔔 Pennsylvania – Remote
💵 $100k - $134k / year
⏰ Full Time
🟠 Senior
🔴 Lead
📞 Support Engineer
🦅 H1B Visa Sponsor
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Johnson Controls
10,000+ employees
Founded 1885
🏢 Enterprise
☁️ SaaS
🔐 Security
Enterprise • SaaS • Security
Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.
📋 Description
• Provide day-to-day technical support for chiller products to Field Sales & Service organization on a global basis via call tree, email, site visits • Create and maintain technical service bulletins, service letters, and updates to the Solutions Database • Support regional territories for escalated chiller technical support cases and warranty claims • Drive product reliability through Continuous Improvement Process for existing products and new products • Manage Technical Escalations from Tier I
🎯 Requirements
• Bachelor’s degree in engineering or a related Technical/Scientific field required • Minimum of 10 years of technical experience with a knowledge of HVAC&R products • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) • Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Chiller products, specifically water-cooled chillers. • Must be able to travel up to 20%.
🏖️ Benefits
• Competitive benefits package
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