IT Support Technician III

🕒 June 26

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Interlaced.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

Interlaced. io is a company that specializes in providing IT services to startups and growing businesses. They offer comprehensive IT solutions including IT onboarding, cyber readiness, network support, cybersecurity, IT helpdesk, and managed cloud services. With a focus on streamlining operations and preparing businesses for rapid growth, Interlaced. io helps startups by managing day-to-day IT tasks, ensuring data security, and facilitating smooth employee onboarding and offboarding processes. Emphasizing a proactive and adaptable approach, they aim to enhance business efficiency and support scaling with ease.

📋 Description

• Act as an escalated layer of Interlaced's support team • Interact and coordinate efforts between department leaders • Ensure escalated tickets have a resolution plan • Review complex service tickets for proactive solutions • Take reactive tickets to resolution • Manage internal/client systems improvements • Provide root cause analysis for service tickets • Complete assigned training and provide training to new employees

🎯 Requirements

• Knowledge of common business technologies • Experience working in diverse technical environments • Experience with various cloud infrastructure components • Ability to quickly incorporate new techniques and processes • Personable and ability to interact with each level of the client's business • Simplify complex technical solutions for end users • Minimum of 5+ years working in IT with a focus on help desk and customer support

🏖️ Benefits

• Starting salary between $70,000-80,000 DOE annual with quarterly bonuses • FMLA Non-Exempt • Medical, vision and dental benefits • Cell phone and gym reimbursement • 16 paid Holidays annually - 6 fixed and 10 flex • 2 paid "Give Back" volunteer days annually • Paid vacation and sick time • 401k matching • Fuel reimbursement • Peer-to-peer bonus allowance • New Macbook Pro, monitor, keyboard and mouse