Senior Manager, Premium Support Engineer – Databolt

🕒 June 25

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote ⚔️ Virginia – Remote

💵 $209k - $238.5k / year

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

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Capital One

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💳 Fintech

💸 Finance

💰 Post-IPO Equity on 2023-05

Banking • Fintech • Finance

Capital One is a leading financial services company that specializes in offering credit cards, auto loans, banking, and savings accounts. With a focus on innovation and technology, Capital One aims to change banking for good by providing customer-friendly solutions and fostering a diverse and inclusive workforce. The company is known for its commitment to creating a positive impact in the banking industry through advanced digital tools and customer service excellence.

📋 Description

• Serve as the 'Single Point of Contact' for all technical inquiries, providing accelerated response times (e.g., 1-hour P1 response) tailored to the customer’s specific network topology. • Lead Monthly and Quarterly Business Reviews (MBR/QBR) to report on incident trends, root cause analysis (RCA), and overall system health. • Advocate for customer feature requests within the Databolt product roadmap to solve unique air-gapped or hybrid-SaaS challenges. • Manage the full lifecycle of self-hosted Data Plane instances, including zero-downtime upgrades and version parity management. • Proactively monitor local telemetry and performance metrics (TPS, latency drift) using Prometheus or similar tools to identify bottlenecks before they impact production. • Own the P1/P2 incident response process, driving rapid remediation within restricted environments where external cloud access is limited. • Architect and simulate the customer’s internal Kubernetes/EKS environment to validate patches and configuration bundles prior to production deployment. • Design and implement secure 'manual sync' protocols for delivering dynamic code libraries and Docker images to air-gapped systems. • Collaborate with customer Data Architects to design custom Access Policies, RBAC groups, and Field Templates that align with internal governance.

🎯 Requirements

• Bachelor’s Degree • At least 7 years of experience in technical account management, enterprise B2B support, or customer-facing engineering roles. • At least 5 years of experience with AWS (Multi-AZ, EKS, KMS, Secrets Manager) • At least 5 years of experience in security and networking, including knowledge of mTLS, JWT, OAuth, and Data Loss Prevention (DLP) configurations in restricted VPC environments. • At least 3 years of experience with Infrastructure as Code (Terraform, AWS CloudFormation) to provision, replicate, and tear down customer cloud environments in internal sandboxes. • At least 3 years of experience programming with Java, Python, Go, or PySpark SDKs. • At least 3 years of experience with enterprise data platforms (Snowflake, Databricks).

🏖️ Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.