Revenue Enablement Manager, CX

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

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Boulevard

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

💄 Beauty

🧘 Wellness

SaaS • Beauty • Wellness

Boulevard is a leading client experience platform designed for appointment-based, self-care businesses such as medspas, salons, spas, barbershops, and nail salons. With a focus on enhancing customer engagement and business efficiency, Boulevard offers a comprehensive suite of solutions including self-booking, client profiles, loyalty programs, payment systems, and marketing tools. The platform supports over 30,000 self-care professionals by streamlining scheduling, reports, and point-of-sale operations. Boulevard aims to elevate the self-care experience through innovative technology, empowering practitioners and delighting clients alike.

📋 Description

• Develop and implement a comprehensive enablement strategy to support retention, satisfaction, and expansion goals. • Use learning analytics and CX performance data to measure and improve the effectiveness of enablement programs. • Partner with Ops and CX leadership to drive initiatives to integrate AI and automation into CX workflows. • Create, curate, and maintain impactful enablement content for CX teams. • Deliver engaging workshops, webinars, and training sessions leveraging blended learning techniques. • Collaborate closely with senior stakeholders across Product, Marketing, Sales, and CX Leadership for strategic alignment. • Leverage and manage the CX tech stack to drive efficiency and insight. • Lead strategic enablement initiatives from concept to completion. • Analyze CX metrics to identify skill gaps and inform continuous improvement strategies. • Act as a key partner to CX leadership, offering insights and recommendations to optimize customer onboarding and retention strategies.

🎯 Requirements

• 4+ years of experience in Customer Success or Customer Experience within a SaaS environment, including at least 1+ year in an Enablement-focused role. • Proven success designing and executing enablement programs that drive measurable improvements. • Expertise with core GTM and enablement tools (Salesforce, Gong, Gainsight, Skilljar, WorkRamp, Articulate, Outreach.io, LeanData). • Strong organizational and project management skills with the ability to juggle multiple initiatives and manage cross-functional collaboration effectively. • Strong analytical mindset with the ability to translate performance data and telemetry into actionable enablement strategies. • Exceptional communication, facilitation, and executive presence, with a proven ability to influence stakeholders at all levels. • Self-starter who thrives in fast-paced environments, passionate about continuous learning, innovation, and the evolving future of enablement and AI.

🏖️ Benefits

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote work with monthly work from home stipend. • Family planning resources and specialized support programs. • Equity opportunities for growth with Boulevard. • Boulevard Bucks Learning and Development program for market exploration.