Workforce Scheduling Program Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $73.2k - $100.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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GoHealth Urgent Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

⚕️ Healthcare Insurance

🏥 Healthcare

📡 Telecommunications

Healthcare Insurance • Healthcare • Telecommunications

GoHealth Urgent Care is a healthcare provider that offers on-demand urgent care services both in-person and virtually. Patients can book virtual visits for various health concerns ranging from allergies to injuries, as well as access physical centers across multiple states. GoHealth aims to increase access to quality healthcare while ensuring a convenient, efficient, and compassionate experience for all patients.

📋 Description

• Lead workforce planning, staffing, and scheduling initiatives across the organization • Own execution and improvement of workforce forecasting processes, including staffing forecasts and dissemination into standard tools • Develop and implement scheduling best practices for market schedulers, including schedule-template adherence and staffing-to-model optimization • Define data requirements and oversee automated reports and dashboards tracking schedule-template and staffing-to-model adherence • Create and distribute monthly scheduling-compliance and staffing reports and coordinate corrective actions • Maintain clock-in/clock-out analysis and compliance processes • Develop time-tracking reporting, reconciliation, and management processes, including overtime and period-end processes • Serve as program owner and primary subject-matter expert for scheduling and time-tracking solutions • Develop and maintain standard processes and best practices for scheduling and time-tracking solutions • Maintain understanding of interactions among forecasting, scheduling, and time-tracking tools • Partner with Operations, Finance, Data Services, IT, People teams, health-system partners, and other stakeholders • Improve efficiency, standardization, operational performance, growth, and team-member experience for a multi-site healthcare organization

🎯 Requirements

• Bachelor’s degree; experience will be considered in lieu of a degree • 3+ years of workforce management or scheduling experience in a multi-site environment • 5+ years of health care experience • Scheduling experience in a medical environment • Experience developing, managing, and enforcing multi-site scheduling and payroll processes and best practices • Experience using scheduling systems or standard tools to report on and analyze staffing level compliance, time punch compliance, and overtime utilization • Workforce management and staffing-to-model expertise across multi-site healthcare operations • Proficiency with scheduling and time-tracking systems and enterprise-wide optimization • Knowledge of timekeeping processes, clock-in/clock-out compliance, and overtime controls • Ability to analyze data, build reports, and monitor schedule and staffing compliance • Skill in developing and improving scheduling and time-tracking processes and best practices • Familiarity with flat-file exports/imports and APIs between scheduling systems and data warehouse or HRIS systems • Ability and interest in expanding technical knowledge in AI-driven forecasting, automated modeling, and automated integrations • Ability to translate operations requirements into technical specifications and prioritize improvement backlogs • Experience operationalizing analytics and building or overseeing dashboards in Tableau, Power BI, Sigma, or similar tools • Strong stakeholder-management and collaboration skills • Effective problem-solving and sound judgment • Clear written and verbal communication skills • Ability to work independently, set priorities, and meet enterprise deadlines in a remote environment • Customer-service orientation • None of the licenses/certifications are required

🏖️ Benefits

• Fully remote work arrangement • Travel up to 10% • Reasonable accommodations for qualified individuals with disabilities • Equal employment opportunity protections