Patient Service Representative – Billing

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Midi Health

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51 - 200 employees

Meet Midi: The only virtual care platform focused on female midlife health. Our care is designed by world class experts in perimenopause, menopause, and more. Everything we do serves our mission—to help women feel strong and healthy through a critical chapter of their lives and careers.

📋 Description

• Serving as the primary contact for patients, ensuring effective communication. • Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments. • Assisting patients in understanding financial obligations and payment options. • Utilizing Zendesk to promptly and professionally resolve patient billing inquiries. • Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing. • Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes. • Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR). • Managing intake procedures, including healthcare and insurance forms, and collecting payments. • Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.

🎯 Requirements

• 2-5 years providing a best-in-class patient/customer experience • 1-2 years of billing experience (preferred) • 2 years of Zendesk experience • 2 years of EMR (Athena preferred) experience • 2 years of Google Workplace experience (required) • Strong, professional verbal and written communication skills • Requires a strong, reliable internet connection and a quiet, distraction-free workplace

🏖️ Benefits

• Compensation = $23/hr, full-time non-exempt • Opportunity to join a growing start-up at the ground level • Health, dental, vision and paid time off • 100% remote environment, Midi laptop and work-from-home stipend