Account Manager – Level 1

Job not on LinkedIn

🔥 30 minutes ago

🇺🇸 United States – Remote

💵 $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Jonas Software

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

💼 Consulting

🏥 Healthcare

Construction • Consulting • Healthcare

Jonas Software is a prominent acquirer of vertical market software companies, with a rich history of over 20 years. The company focuses on mission-critical software solutions across various industries, aiming to provide business tools and a network for growth. Jonas Software operates under a decentralized structure, allowing acquired companies to maintain their autonomy while tapping into Jonas's extensive experience and best practices. They adhere to a 'buy & hold forever' strategy, ensuring long-term stability and a permanent home for acquired businesses. With more than 130 successful acquisitions under its belt and being part of Constellation Software, Jonas Software emphasizes preserving the legacy and culture of the companies it acquires, fostering a culture of sharing and leveraging expertise in vertical market software.

📋 Description

• Own account management for a book of approximately 500 Member Solutions clients • Provide proactive, high-touch coverage for approximately 100 top accounts and maintain client-specific contact cadences • Respond to inbound signals the same day and set written expectations for hard problems within 24 hours • Drive client needs end-to-end across CXSM, Finance, R&D, CSI Pay, Product, and internal AI tooling • Resolve issues or provide clean handoffs with clear next steps • Build and steward the MegaMind MCP knowledge base • Capture recurring questions and process seams and convert suitable patterns into MCP or Claude workflows • Bridge client operations and the MSI platform through coaching, evidence gathering, and R&D routing • Build AI-assisted stopgap reports, dashboards, outputs, and insights when needed • Route recurring, high-value solutions to R&D as platform-improvement candidates or Retention-Critical Bugs • Conduct meaningful discovery meetings with all top-100 accounts by day 60 and continue bespoke outreach thereafter • Conduct reactive discovery for problem-raising clients and proactive discovery for at-risk revenue in the wider book • Maintain documentation using internal capture tooling and templates • Collect, report, and own weekly leading metrics including response speed, expectation-setting, resolution rate, backlog trend, and outreach discipline • Collaborate with the Chief Growth Officer and other teams on weekly metric analysis and process improvement • Review cancellation escalations and hand off cancellations, ownership transfers, deep product support, and tough negotiations to designated teams

🎯 Requirements

• Experience or demonstrated ability to manage approximately 100 high-touch accounts while triaging approximately 400 additional accounts by pattern • Strong client relationship and customer-focus capability • Ability to close loops in writing and set clear next-step expectations within 24 hours • Effective end-to-end problem-solving and clean handoffs across teams • Ability to learn and use HubSpot, Microsoft Teams, Claude Desktop / Claude Code, Azure DevOps, SharePoint, Amazon Connect, CallHero, MegaMind, Anny, APS, and Cubiic • AI-fluent or actively becoming AI-fluent • Comfortable building shortcuts and converting manual processes into MCP workflows • Ability to work with client operations and the MSI platform and translate between them • Ability to document client concerns, processes, and reusable answers • Comfortable with hands-on, repetitive operational work and difficult conversations • Ability to escalate issues quickly and avoid letting accounts drift silently • Scheduled availability of 40 hours per week

🏖️ Benefits

• Standard company bonus applies separately • Compensation and additional bonus structures may be revisited at day 90 based on trial results • AI tooling and internal capture-tool training during the first two weeks