Customer Success Associate

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $60k - $63k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JOOR

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🤝 B2B

👗 Fashion

🛍️ eCommerce

B2B • Fashion • eCommerce

JOOR is an all-in-one platform designed to power wholesale businesses, primarily within the fashion industry. It facilitates connections between fashion brands and retailers, offering tools such as Virtual Showrooms, Digital Linesheets, and order management systems to streamline B2B transactions. JOOR also features an embedded payment system, JOOR Pay, enhancing cash flow for brands and retailers alike.

📋 Description

• Develop a trusted advisor relationship with customers, aligned with the client’s business case and business strategy • Establish and oversee customer adoption, training, and best practices to drive incremental value and return on investment • Understand and assess customer requirements, service adoption, and corporate structure for JOOR rollout and adoption • Foster urgency, professionalism, and execution to raise customer service performance • Advocate for client feature requests and work cross-functionally with Product, QA, and Data teams • Drive increased engagement for new and existing customers • Identify strategies to increase renewal rates and keep churn near zero • Expand account revenue through cross-selling and upselling • Increase product adoption, customer satisfaction, and account health scores • Drive new business growth through customer advocacy and referenceability

🎯 Requirements

• 1+ years of experience managing accounts or owning a book of business required • 1-2 years of relevant work experience in SaaS, Account Management, or Strategy Consulting preferred • Excellent presentation, written, and oral communication skills • Strong negotiation and sales skills • Experience collaborating with cross-functional teams is a plus • A proactive, consultative account manager • An ability to handle difficult upselling and reselling conversations • A scrappy go-getter • Additional language skills preferred

🏖️ Benefits

• Access to international trade shows and market weeks to see the product in action • Private Medical, Dental, & Vision coverage • Opportunities for growth and development through various internal initiatives • Transparency into the state of our business via quarterly all-hands meetings, showcasing the company’s performance in relation to revenue and growth • Performance-based variable earnings