RCM Account Manager

🕒 August 19

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $110k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Jorie AI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Jorie AI is a company that revolutionizes the healthcare and finance industries by providing advanced AI-driven solutions. Specializing in revenue cycle management (RCM), Jorie AI leverages robotic process automation and powerful business intelligence tools to streamline financial and healthcare operations, increase profitability, and enhance reporting. Their services include maximizing operational output, managing resources, and structuring seamless flows of critical patient and financial data. Jorie AI focuses on delivering custom automation solutions tailored to clients' objectives to improve patient outcomes, physician satisfaction, and financial margins. The company is known for its innovative use of AI in healthcare claim management and revenue cycle consulting, significantly reducing operational inefficiencies and improving financial performance.

📋 Description

• Serve as the primary liaison and point of contact for assigned client accounts alongside Client Success • Foster strong client relationships and ensure high customer satisfaction • Manage contractual obligations, service scope, invoice verification, performance expectations, and operational deliverables • Monitor KPIs, SLAs, and operational metrics for compliance • Collaborate with internal teams to improve service performance, operational efficiency, and client outcomes • Partner with technology teams to identify, prioritize, and implement automation opportunities • Lead issue identification, escalation management, root cause analysis, and resolution efforts • Collaborate with clients and internal leadership on service enhancements, scope modifications, and operational initiatives • Prepare and deliver business reviews, performance reports, dashboards, and presentations • Provide strategic recommendations to improve revenue cycle performance and support organizational growth

🎯 Requirements

• Mid-level experience • Strong understanding of healthcare revenue cycle operations • Strategic account management skills • Ability to monitor KPIs, SLAs, and operational metrics • Experience identifying and implementing process improvements • Ability to support and implement automation initiatives • Ability to perform issue escalation management and root cause analysis • Ability to prepare business reviews, performance reports, dashboards, and presentations • Availability to work 8:00 AM–5:00 PM CST, Monday through Friday • Must be based within the United States