Senior Manager, Trust & Safety

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🕒 May 15

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Jose Art Gallery

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2015

🛍️ eCommerce

🏪 Marketplace

Art • eCommerce • Marketplace

Jose Art Gallery is an online platform that connects artists, curators, and collectors, offering a diverse range of original artworks including paintings, drawings, photography, sculptures, and digital art. The gallery promotes both emerging artists and established talents, providing a user-friendly marketplace for art lovers to buy and showcase unique pieces. Jose Art Gallery aims to foster a vibrant community centered around appreciation and sale of contemporary art.

📋 Description

• Own the end-to-end response to complex security incidents and fraud events, from initial detection, through root cause analysis, cross-functional coordination, and post-incident review - serving as the senior decision-maker and stakeholder communicator throughout. • Lead fraud detection and investigation across marketplace and auction activity, driving escalated cases, pattern analysis, and the cross-functional response required to resolve issues. • Own the resolution of complex post-sale disputes, including authenticity challenges, damage claims, and listing inaccuracies. Setting the investigative standard, making final judgement calls on escalated cases, and identifying opportunities for policy, process or product improvement. • Lead the end-to-end chargeback process, gathering and formalising evidence for submission. • Enforce Artsy's Trust & Safety policies with consistency and sound judgment, escalating or adapting where edge cases require it • Complete KYC and AML verification for Artsy users, owning decisions on complex or high-risk cases. • Manage outreach to sellers with failed or unpaid subscription charges, ensuring timely resolution. • Collaborate with internal teams, including Legal, Product and Marketplace, on the development and ongoing enforcement of Trust & Safety policies. • Drive Trust & Safety initiatives across the business, identifying opportunities to improve processes and close risk gaps.

🎯 Requirements

• 3+ years of experience in fraud, disputes, or trust & safety • You're comfortable making tough, ambiguous calls and standing behind them • You're highly organised and can manage a varied caseload • You're comfortable working with data and using it to identify trends and inform decisions • You have experience with KYC and AML verification processes • You know how to work cross-functionally and influence teams outside of your own • You're comfortable working autonomously in a fast-moving, high-ownership environment where the playbook isn't always written yet • You can communicate complex risk decisions clearly to stakeholders

🏖️ Benefits

• Competitive salary and equity • Flexible time off • Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more • Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture • Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more