Phone Support Representative – Temp-to-Hire

Job not on LinkedIn

🔥 14 hours ago

🏈 Alabama, Florida, +1 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 54 days.
• No salary listed.

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Journeys

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1986

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Journeys is a retail footwear and accessories brand and retailer specializing in branded sneakers, boots, casual shoes, and youth-focused styles. It operates both an e-commerce website and physical stores, offering products for women, men, and kids, carrying brands like UGG, adidas, New Balance, Converse, Vans, Birkenstock, and Timberland. The company provides customer-facing features such as order tracking, store pickup, rewards and text marketing programs, and a blog and editorial content to promote trends and products.

📋 Description

• Handle inbound customer chats, texts, and emails • Assist customers with order information, tracking, updates, cancellations, products, and website information • Address and resolve order-related customer inquiries accurately • Access customer accounts and document case notes using computer software and systems • Process orders and securely handle payment information • Represent the Journeys brand by personalizing interactions and building customer loyalty • Meet attendance requirements and key performance indicators • Protect customer data by following company policies and procedures • Perform other duties supporting business operations

🎯 Requirements

• Previous customer service or retail experience is preferred but not required • Strong verbal and written communication skills, including proficiency in English grammar and syntax • Ability to connect with customers and respond effectively to their needs • Comfortable working in a fast-paced, constantly changing environment while meeting performance goals • Ability to quickly learn, assess issues, and provide clear and accurate solutions • Professionalism in handling and de-escalating conflicts • Must be able to work 40 hours per week in 8-hour shifts • Must reside in Tennessee for the Work From Home opportunity • Dedicated, secure, quiet, and distraction-free workspace • Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system • Minimum 16 GB RAM • Two functional monitors • USB/USB-C or fully charged Bluetooth headset • Integrated or external webcam • External mouse • Wi-Fi-capable cell phone and charger • Wired Ethernet connection only; public Wi-Fi is not allowed • Internet speed of at least 50 Mbps download and 5 Mbps upload; 100+ Mbps download and 10+ Mbps upload recommended • Must pass the official system test using Google Chrome • Devices must remain charged at all times • Equipment and internet access are the applicant's responsibility and will be verified during onboarding • High school diploma or better

🏖️ Benefits

• Perfect Attendance Bonus: Earn an additional $100 per week for maintaining 100% perfect attendance • Weekly Pay: Receive weekly payment every Friday • Paid Training: Start with two weeks of fully paid training • Supportive Team Environment: Join a collaborative and inclusive team that values your contributions • Career Opportunity: 90-day contracted role with potential for permanent employment based on performance and business needs

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