Customer Support Advocate

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $24 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 1 day.
• Jobs at this company usually fill in 56 days.

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Justworks

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Justworks is a comprehensive HR platform that empowers small businesses by providing scalable solutions in HR management, payroll processing, and employee benefits. With a focus on simplifying administrative tasks, Justworks enables business owners to hire, manage, and grow their teams while ensuring compliance and offering human support for all HR needs.

📋 Description

• Manage inbound inquiries from small business customers’ employees via phone, email, or chat • Provide expert-level support for software, benefits, payroll, compliance, and HR offerings • Assist with benefits and perks eligibility and enrollment • Resolve inquiries about paychecks, time and attendance, tax withholdings, and tax documents • Maintain product expertise and serve as a go-to customer resource • Manage CRM cases and keep customers informed of status and expected resolution timing • Provide accurate, friendly, professional, and empathetic customer service • Triage, escalate, and resolve higher-level issues through Team Leads or subject matter experts • Recommend product and process improvements and communicate bugs to engineering • Perform other related duties as assigned

🎯 Requirements

• 4 years minimum professional experience in customer service, preferably in B2B SaaS or contact center environments • Strong customer service instincts and comfort handling challenging situations over the phone • Empathetic, compassionate, responsive, and resourceful approach • Strong written email and chat communication skills • Strong verbal telephone communication skills • Acute attention to detail • Aptitude for learning new products and explaining complicated topics in simple terms • Ability to develop creative solutions and organize and prioritize workload • Proven self-starter with ownership and accountability • Experience in SaaS, HR, payroll, PEOs, or health benefits is a plus • Spanish or another second language at business conversation level is a plus • Prior experience working remotely required • Availability for the 12pm–9pm EST Monday–Friday shift • Ability to attend mandatory virtual training from 9am–6pm EST Monday–Friday for approximately 4 weeks

🏖️ Benefits

• Great benefits • Wellness program offerings • Company retreats • Paid mandatory virtual training • Medical, Dental, and Vision insurance • Life Insurance • Flexible Spending Accounts • Health Savings Accounts • Commuter benefits • Long and Short Term Disability insurance • Retirement benefits • COBRA benefits • Equal opportunity employer • Reasonable accommodations for candidates with disabilities and employees based on sincerely held religious beliefs

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